Bettermode experienced a minor incident on October 21, 2025 affecting Analytics & Audit Logs, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Analytics & Audit Logs
Update timeline
- identified Oct 21, 2025, 05:50 PM UTC
We have been able to identify an issue affecting customers within the EU region. It is limited to analytics and page views specifically. A patch has been deployed and we are monitoring the situation. No loss of data has been reported and the analytic results will show up with a delay.
- monitoring Oct 21, 2025, 06:51 PM UTC
The implemented fix has remediated the issue with analytics. We are still closely monitoring the situation.
- monitoring Oct 21, 2025, 07:04 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 21, 2025, 07:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 07:12 PM UTC
The issues with the performance have been resolved.