Bettermode Outage History

Bettermode is up right now

Bettermode had 20 outages in the last 2 years totaling 47h 25m of downtime — averaging 0.8 incidents per month.

There were 20 Bettermode outages since May 29, 2024 totaling 47h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bettermode.com

Notice February 12, 2026

Service disruption on US sites.

Detected by Pingoru
Feb 12, 2026, 06:53 AM UTC
Resolved
Feb 12, 2026, 08:52 AM UTC
Duration
1h 58m
Affected: Community Service (Legacy)
Timeline · 4 updates
  1. investigating Feb 12, 2026, 06:53 AM UTC

    We are currently investigating this issue.

  2. identified Feb 12, 2026, 07:08 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 07:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 12, 2026, 08:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 23, 2026

Partial outage on communities (US)

Detected by Pingoru
Jan 23, 2026, 06:45 PM UTC
Resolved
Jan 23, 2026, 06:48 PM UTC
Duration
2m
Affected: Community Service (Legacy)Gateway Service (Legacy)
Timeline · 3 updates
  1. investigating Jan 23, 2026, 06:45 PM UTC

    We are currently investigating this issue.

  2. identified Jan 23, 2026, 06:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 23, 2026, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 5, 2025

New content not appearing in the search results

Detected by Pingoru
Dec 05, 2025, 12:53 AM UTC
Resolved
Dec 05, 2025, 05:59 AM UTC
Duration
5h 6m
Affected: Search Services
Timeline · 4 updates
  1. investigating Dec 05, 2025, 12:53 AM UTC

    We have identified a slow down in the search indexing pipeline and are working on patch to resolve the issue. Users may experience delay between publishing content until they appear in the search results.

  2. identified Dec 05, 2025, 12:53 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 05, 2025, 04:43 AM UTC

    We have deployed a patch and are monitoring the situation.

  4. resolved Dec 05, 2025, 05:59 AM UTC

    The patch was effective and time to index is now back to normal.

Read the full incident report →

Critical November 18, 2025

All communities are down

Detected by Pingoru
Nov 18, 2025, 12:04 PM UTC
Resolved
Nov 18, 2025, 03:11 PM UTC
Duration
3h 7m
Affected: Community Service (Legacy)Community Service (Legacy)
Timeline · 5 updates
  1. investigating Nov 18, 2025, 12:04 PM UTC

    We are currently investigating this issue.

  2. identified Nov 18, 2025, 12:12 PM UTC

    We are currently experiencing a service disruption by an ongoing incident impacting Cloudflare. Our team is in direct communication with their support team to help restore normal service as quickly as possible. We will continue post updates. Thank you for your patience

  3. monitoring Nov 18, 2025, 12:21 PM UTC

    Thanks for your patience. We have confirmed that the Cloudflare service is back to normal. We'll continue to monitor the situation to ensure stability

  4. monitoring Nov 18, 2025, 03:02 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 18, 2025, 03:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 12, 2025

Communities Inaccessible

Detected by Pingoru
Nov 12, 2025, 03:20 PM UTC
Resolved
Nov 12, 2025, 04:00 PM UTC
Duration
39m
Affected: Gateway Service (Legacy)Authentication & SSOSpace Operations
Timeline · 3 updates
  1. investigating Nov 12, 2025, 03:44 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 12, 2025, 03:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2025, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 4, 2025

Major outage in community services

Detected by Pingoru
Nov 04, 2025, 03:28 PM UTC
Resolved
Nov 04, 2025, 04:01 PM UTC
Duration
32m
Affected: Community Service (Legacy)Gateway Service (Legacy)Analytics & Audit LogsApps & IntegrationsAuthentication & SSOContent ServicesInstant Messaging ServicesMedia ServicesMember ManagementNotifications & Email DeliverySearch ServicesSite ManagementSpace OperationsUser Interface
Timeline · 4 updates
  1. investigating Nov 04, 2025, 03:28 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 04, 2025, 03:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 04, 2025, 03:59 PM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 04, 2025, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

Degraded performance in US region

Detected by Pingoru
Oct 29, 2025, 07:13 PM UTC
Resolved
Oct 29, 2025, 07:37 PM UTC
Duration
23m
Affected: Community Service (Legacy)
Timeline · 3 updates
  1. investigating Oct 29, 2025, 07:13 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 29, 2025, 07:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2025, 07:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025

Degraded performance in EU region

Detected by Pingoru
Oct 21, 2025, 05:50 PM UTC
Resolved
Oct 21, 2025, 07:12 PM UTC
Duration
1h 21m
Affected: Analytics & Audit Logs
Timeline · 5 updates
  1. identified Oct 21, 2025, 05:50 PM UTC

    We have been able to identify an issue affecting customers within the EU region. It is limited to analytics and page views specifically. A patch has been deployed and we are monitoring the situation. No loss of data has been reported and the analytic results will show up with a delay.

  2. monitoring Oct 21, 2025, 06:51 PM UTC

    The implemented fix has remediated the issue with analytics. We are still closely monitoring the situation.

  3. monitoring Oct 21, 2025, 07:04 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 21, 2025, 07:05 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 21, 2025, 07:12 PM UTC

    The issues with the performance have been resolved.

Read the full incident report →

Major October 9, 2025

Issues with creating new Spaces

Detected by Pingoru
Oct 09, 2025, 02:00 PM UTC
Resolved
Oct 09, 2025, 02:05 PM UTC
Duration
4m
Affected: Community Service (Legacy)
Timeline · 3 updates
  1. investigating Oct 09, 2025, 02:00 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 09, 2025, 02:04 PM UTC

    The issue is resolved.

  3. resolved Oct 09, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2025

Degraded Performance Across Community Services

Detected by Pingoru
Oct 07, 2025, 07:37 PM UTC
Resolved
Oct 07, 2025, 10:02 PM UTC
Duration
2h 25m
Affected: Community Service (Legacy)Community Service (Legacy)
Timeline · 4 updates
  1. investigating Oct 07, 2025, 07:37 PM UTC

    We are currently investigating this issue.

  2. identified Oct 07, 2025, 08:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2025, 08:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 07, 2025, 10:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 1, 2025

Bad Gateway Errors

Detected by Pingoru
Oct 01, 2025, 11:20 AM UTC
Resolved
Oct 01, 2025, 12:34 PM UTC
Duration
1h 13m
Affected: Community Service (Legacy)Gateway Service (Legacy)
Timeline · 2 updates
  1. investigating Oct 01, 2025, 11:54 AM UTC

    All communities are failing with bad gateway errors. We are investigating the issue.

  2. resolved Oct 01, 2025, 12:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 7, 2025

Degraded Performance Across Community Services in US Region

Detected by Pingoru
Aug 07, 2025, 03:12 PM UTC
Resolved
Aug 07, 2025, 07:22 PM UTC
Duration
4h 9m
Affected: Community Service (Legacy)Gateway Service (Legacy)
Timeline · 3 updates
  1. identified Aug 07, 2025, 03:12 PM UTC

    We are experiencing a slow down in our US region. We have identified the root cause and are deploying a patch.

  2. monitoring Aug 07, 2025, 04:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2025, 07:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 14, 2025

Search service disruption

Detected by Pingoru
Apr 14, 2025, 11:18 PM UTC
Resolved
Apr 15, 2025, 05:02 PM UTC
Duration
17h 44m
Affected: Community Service (Legacy)
Timeline · 4 updates
  1. investigating Apr 14, 2025, 11:18 PM UTC

    We have identified an issue with our search service in US region. The issue has been identified and we are working on a fix.

  2. identified Apr 14, 2025, 11:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 14, 2025, 11:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 15, 2025, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2025

Partial Community Downtime

Detected by Pingoru
Jan 08, 2025, 07:00 PM UTC
Resolved
Jan 08, 2025, 07:45 PM UTC
Duration
44m
Affected: Community Service (Legacy)Gateway Service (Legacy)
Timeline · 3 updates
  1. investigating Jan 08, 2025, 07:00 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 08, 2025, 07:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 08, 2025, 08:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 14, 2024

Gateway timeout on communities

Detected by Pingoru
Nov 14, 2024, 07:20 PM UTC
Resolved
Nov 14, 2024, 08:47 PM UTC
Duration
1h 26m
Affected: Community Service (Legacy)Community Service (Legacy)Gateway Service (Legacy)Gateway Service (Legacy)
Timeline · 3 updates
  1. identified Nov 14, 2024, 07:48 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Nov 14, 2024, 08:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2024, 08:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2024

405 Method not allowed on random communities

Detected by Pingoru
Oct 21, 2024, 07:20 PM UTC
Resolved
Oct 21, 2024, 07:32 PM UTC
Duration
11m
Affected: Community Service (Legacy)Community Service (Legacy)
Timeline · 3 updates
  1. investigating Oct 21, 2024, 07:20 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 21, 2024, 07:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2024, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 29, 2024

Major outage on community service

Detected by Pingoru
May 29, 2024, 08:08 AM UTC
Resolved
May 29, 2024, 08:10 AM UTC
Duration
1m
Affected: Community Service (Legacy)
Timeline · 2 updates
  1. monitoring May 29, 2024, 08:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved May 29, 2024, 08:10 AM UTC

    This incident has been resolved.

Read the full incident report →