Bettermode incident

Degraded Performance Across Community Services in US Region

Notice Resolved View vendor source →

Bettermode experienced a notice incident on August 7, 2025 affecting Community Service (Legacy) and Gateway Service (Legacy), lasting 4h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 03:12 PM UTC
Resolved
Aug 07, 2025, 07:22 PM UTC
Duration
4h 9m
Detected by Pingoru
Aug 07, 2025, 03:12 PM UTC

Affected components

Community Service (Legacy)Gateway Service (Legacy)

Update timeline

  1. identified Aug 07, 2025, 03:12 PM UTC

    We are experiencing a slow down in our US region. We have identified the root cause and are deploying a patch.

  2. monitoring Aug 07, 2025, 04:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2025, 07:22 PM UTC

    This incident has been resolved.