BetterCloud Outage History

BetterCloud had 14 outages in the last 2 years totaling 361h 53m of downtime — averaging 0.6 incidents per month.

There were 14 BetterCloud outages since September 4, 2025 totaling 361h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bettercloud.com

Minor September 1, 2026

Suspended BambooHR Integrations

Detected by Pingoru: Sep 01, 2026, 09:30 PM UTC
Resolved: Sep 02, 2026, 10:36 PM UTC
Duration: 1d 1h

Affected: BambooHR

Timeline · 2 updates

investigating Sep 01, 2026, 09:30 PM UTC

We are currently investigating an issue that resulted in the suspension of a limited number of BambooHR integrations. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
resolved Sep 02, 2026, 10:36 PM UTC

We have remediated the issue that resulted in the suspension of a limited number of Bamboo HR integrations. We advise any customer utilizing the Bamboo HR Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].

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Major August 5, 2026

Live Chat Outage

Detected by Pingoru: Aug 05, 2026, 08:14 PM UTC
Resolved: Aug 05, 2026, 10:28 PM UTC
Duration: 2h 13m

Affected: Live Chat Widget

Timeline · 2 updates

identified Aug 05, 2026, 08:14 PM UTC

Chat is currently unavailable due to an outage with our Chat provider, Olark. Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.
resolved Aug 05, 2026, 10:28 PM UTC

The issue with our Chat service has been restored. We appreciate your patience! If you have any questions, please contact Support: [email protected]

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Major May 19, 2026

Suspended O365 Integrations

Detected by Pingoru: May 19, 2026, 02:51 PM UTC
Resolved: May 19, 2026, 10:30 PM UTC
Duration: 7h 38m

Affected: Core ServicesOffice 365

Timeline · 2 updates

investigating May 19, 2026, 02:51 PM UTC

We have received reports indicating that some O365 integrations may be unexpectedly disconnecting. We are currently investigating the issue. We will provide further updates as more details become available. Please contact [email protected] with any questions or concerns.
resolved May 19, 2026, 10:30 PM UTC

We have remediated the issue that resulted in the suspension of a limited number of Office 365 integrations. BetterCloud was able to automatically reconnect a subset of customer affected Integrations. However, we advise any customer utilizing the Office 365 Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].

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Major May 4, 2026

Workflow/Action UI Outage

Detected by Pingoru: May 04, 2026, 01:14 PM UTC
Resolved: May 04, 2026, 06:47 PM UTC
Duration: 5h 33m

Affected: Workflows

Timeline · 3 updates

investigating May 04, 2026, 01:14 PM UTC

We are currently investigating an issue that is impacting the Workflows and Action menu UI in app.bettercloud.com, including On Demand Workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
monitoring May 04, 2026, 04:30 PM UTC

We have identified and resolved the issue impacting the Workflows and Action menu UI in app.bettercloud.com and are monitoring for stability. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
resolved May 04, 2026, 06:47 PM UTC

We have monitored for stability and concluded this issue is resolved. This incident prevented the Workflow's UI and the Action menu from loading correctly. Further analysis showed this incident caused a delay for Workflows executed manually/scheduled to execute via the UI (ie: On Demand). All impacted Workflows have since processed as expected. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing [email protected].

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Major May 1, 2026

User Automation: Certain Workflows Not Triggering

Detected by Pingoru: May 01, 2026, 07:14 PM UTC
Resolved: May 02, 2026, 03:42 AM UTC
Duration: 8h 27m

Affected: Workflows

Timeline · 3 updates

investigating May 01, 2026, 07:15 PM UTC

We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].
investigating May 02, 2026, 12:16 AM UTC

We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].
resolved May 02, 2026, 03:42 AM UTC

We have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to [email protected]

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Minor April 30, 2026

Workflow/Action Delays

Detected by Pingoru: Apr 30, 2026, 09:32 PM UTC
Resolved: Apr 30, 2026, 11:11 PM UTC
Duration: 1h 38m

Affected: Workflows

Timeline · 2 updates

investigating Apr 30, 2026, 09:32 PM UTC

We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please email our support team at [email protected].
resolved Apr 30, 2026, 11:11 PM UTC

We have implemented a fix for the issue causing delays in action execution for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

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Minor April 24, 2026

Workflow email notifications are not sending

Detected by Pingoru: Apr 24, 2026, 09:11 PM UTC
Resolved: Apr 28, 2026, 01:25 PM UTC
Duration: 3d 16h

Affected: Workflows

Timeline · 3 updates

monitoring Apr 24, 2026, 09:11 PM UTC

We are investigating an issue that is preventing Workflow email notifications from sending for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]
monitoring Apr 27, 2026, 01:38 PM UTC

We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at [email protected]
resolved Apr 28, 2026, 01:25 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 14, 2026

File Governance - Insights Data

Detected by Pingoru: Apr 14, 2026, 05:44 PM UTC
Resolved: Apr 16, 2026, 04:29 PM UTC
Duration: 1d 22h

Affected: File Governance

Timeline · 3 updates

identified Apr 14, 2026, 05:44 PM UTC

We have identified an issue causing File Governance Insights data to be inaccurate for some customers. We are working towards a fix and will provide updates here as we know more. If you have any questions, please reach out to our support team by emailing [email protected].
monitoring Apr 15, 2026, 06:12 PM UTC

We have taken action to resolve the issue affecting certain customers that was resulting in a File Governance insights data issue. We are monitoring the results and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
resolved Apr 16, 2026, 04:29 PM UTC

We have resolved the issue affecting certain customers that was resulting in a File Governance insights data issue. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

Read the full incident report →

Minor January 5, 2026

Workflow Action Delays

Detected by Pingoru: Jan 05, 2026, 09:54 PM UTC
Resolved: Jan 05, 2026, 10:27 PM UTC
Duration: 33m

Affected: Workflows

Timeline · 2 updates

investigating Jan 05, 2026, 09:54 PM UTC

We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]
resolved Jan 05, 2026, 10:27 PM UTC

We have implemented a fix that was causing Workflow Action delays for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

Read the full incident report →

Major December 19, 2025

Actions, Integrations, and Self Service Agent delays

Detected by Pingoru: Dec 19, 2025, 07:47 PM UTC
Resolved: Dec 19, 2025, 10:52 PM UTC
Duration: 3h 5m

Affected: Core ServicesAtlassianAzure ADBambooHRBoxDocusignDropboxGoogleNamelyOffice 365OktaOneLoginSalesforceSlackZendeskZoomWorkdaySlack Enterprise Grid

Timeline · 2 updates

investigating Dec 19, 2025, 07:47 PM UTC

We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored. We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing [email protected]
resolved Dec 19, 2025, 10:52 PM UTC

This incident has been resolved.

Read the full incident report →

Notice December 4, 2025

Google Administration (g.bettercloud.com) Outage

Detected by Pingoru: Dec 04, 2025, 03:47 PM UTC
Resolved: Dec 03, 2025, 11:00 PM UTC
Duration: —

Timeline · 1 update

resolved Dec 04, 2025, 03:47 PM UTC

Some users experienced errors when when attempting to access BetterCloud Google Administration (g.bettercloud.com) between approximately 6pm ET on 12/3 and 1am ET on 12/4. The issue has been corrected and access has been restored. A related issue causing certain tasks including signature policies, sheet imports/exports, and reports to take longer than expected was fixed today. If you have any questions, please contact our Support Team.

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Minor November 3, 2025

Ingestion delays

Detected by Pingoru: Nov 03, 2025, 06:40 PM UTC
Resolved: Nov 04, 2025, 10:04 PM UTC
Duration: 1d 3h

Affected: DirectoryFiles

Timeline · 2 updates

identified Nov 03, 2025, 06:40 PM UTC

We have identified and are investigating an issue resulting in some delays related to syncs for a subset of customers. We apologize for the inconvenience this issue is causing, and will post updates as we know more. Please reach out to our support team by emailing [email protected] if you have any questions.
resolved Nov 04, 2025, 10:04 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 26, 2025

Ingestion Delays

Detected by Pingoru: Sep 26, 2025, 04:29 PM UTC
Resolved: Sep 26, 2025, 06:32 PM UTC
Duration: 2h 2m

Affected: AlertsDirectoryFilesWorkflowsApplicationsData Protection

Timeline · 2 updates

monitoring Sep 26, 2025, 04:29 PM UTC

Some functionality may be delayed as a result of a temporary Google Cloud Platform outage. We are monitoring outage status and we are processing the backlog of delayed events. We will provide another update when the delay has been resolved. If you have any questions, please contact our Support Team.
resolved Sep 26, 2025, 06:32 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 4, 2025

Workflow Delays

Detected by Pingoru: Sep 04, 2025, 02:06 PM UTC
Resolved: Sep 10, 2025, 01:16 PM UTC
Duration: 5d 23h

Affected: Workflows

Timeline · 3 updates

investigating Sep 04, 2025, 02:06 PM UTC

We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please contact our Support Team.
monitoring Sep 04, 2025, 08:21 PM UTC

A fix has been implemented and we are monitoring as we process the backlog of delayed actions. We will provide another update here when we are fully caught up. If you have any questions, please contact our Support Team.
resolved Sep 10, 2025, 01:16 PM UTC

This incident has been resolved.

Read the full incident report →