BetterCloud Outage History
BetterCloud is up right nowPingoru has recorded 51 incidents for BetterCloud: 16 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 143 of 720 (20%) |
| May 2026 | 3 | 22 of 744 (3%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 1 | 25 of 720 (3%) |
| October 2026 | 2 | 25 of 515 (5%) |
Incidents, newest first
Minor October 9, 2026 NextGeneration (ai.bettercloud.com): Unable to access Email tools for Google Workspace 24m NextGeneration
Started Oct 09, 2026, 07:00 PM UTC· resolved Oct 09, 2026, 07:24 PM UTC
- investigating Oct 09, 2026, 07:00 PM UTC
We are currently investigating an issue that is preventing customers from access the Email tools for Google Workspace in BetterCloud's NextGeneration platform (ai.bettercloud.com). We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].
- resolved Oct 09, 2026, 07:24 PM UTC
We have resolved the issue preventing customers from accessing the Email tools section in BetterCloud's NextGeneration platform (ai.bettercloud.com). We apologize for any inconvenience this is may have caused. If you have any questions, please contact support by emailing [email protected].
Notice October 6, 2026 "Create User" Actions in Workflows may stall or fail 1d Workflows
Started Oct 06, 2026, 08:47 PM UTC· resolved Oct 07, 2026, 08:56 PM UTC
- monitoring Oct 06, 2026, 08:47 PM UTC
We have identified and resolved an issue that caused certain "Create User" Actions to stall or fail for a subset of customers. We are currently monitoring for stability. If you have any questions, please contact our Support Team at [email protected]
- monitoring Oct 07, 2026, 01:12 PM UTC
We have monitored our services for stability and are confident this issue is resolved. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected]
- resolved Oct 07, 2026, 08:56 PM UTC
This incident has been resolved.
Minor September 1, 2026 Suspended BambooHR Integrations 1d 1h BambooHR
Started Sep 01, 2026, 09:30 PM UTC· resolved Sep 02, 2026, 10:36 PM UTC
- investigating Sep 01, 2026, 09:30 PM UTC
We are currently investigating an issue that resulted in the suspension of a limited number of BambooHR integrations. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
- resolved Sep 02, 2026, 10:36 PM UTC
We have remediated the issue that resulted in the suspension of a limited number of Bamboo HR integrations. We advise any customer utilizing the Bamboo HR Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].
Major August 5, 2026 Live Chat Outage 2h 13m Live Chat Widget
Started Aug 05, 2026, 08:14 PM UTC· resolved Aug 05, 2026, 10:28 PM UTC
- identified Aug 05, 2026, 08:14 PM UTC
Chat is currently unavailable due to an outage with our Chat provider, Olark. Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.
- resolved Aug 05, 2026, 10:28 PM UTC
The issue with our Chat service has been restored. We appreciate your patience! If you have any questions, please contact Support: [email protected]
Major May 19, 2026 Suspended O365 Integrations 7h 38m Core Services, Office 365
Started May 19, 2026, 02:51 PM UTC· resolved May 19, 2026, 10:30 PM UTC
- investigating May 19, 2026, 02:51 PM UTC
We have received reports indicating that some O365 integrations may be unexpectedly disconnecting. We are currently investigating the issue. We will provide further updates as more details become available. Please contact [email protected] with any questions or concerns.
- resolved May 19, 2026, 10:30 PM UTC
We have remediated the issue that resulted in the suspension of a limited number of Office 365 integrations. BetterCloud was able to automatically reconnect a subset of customer affected Integrations. However, we advise any customer utilizing the Office 365 Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].
Major May 4, 2026 Workflow/Action UI Outage 5h 33m Workflows
Started May 04, 2026, 01:14 PM UTC· resolved May 04, 2026, 06:47 PM UTC
- investigating May 04, 2026, 01:14 PM UTC
We are currently investigating an issue that is impacting the Workflows and Action menu UI in app.bettercloud.com, including On Demand Workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
- monitoring May 04, 2026, 04:30 PM UTC
We have identified and resolved the issue impacting the Workflows and Action menu UI in app.bettercloud.com and are monitoring for stability. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
- resolved May 04, 2026, 06:47 PM UTC
We have monitored for stability and concluded this issue is resolved. This incident prevented the Workflow's UI and the Action menu from loading correctly. Further analysis showed this incident caused a delay for Workflows executed manually/scheduled to execute via the UI (ie: On Demand). All impacted Workflows have since processed as expected. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing [email protected].
Major May 1, 2026 User Automation: Certain Workflows Not Triggering 8h 27m Workflows
Started May 01, 2026, 07:14 PM UTC· resolved May 02, 2026, 03:42 AM UTC
- investigating May 01, 2026, 07:15 PM UTC
We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].
- investigating May 02, 2026, 12:16 AM UTC
We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].
- resolved May 02, 2026, 03:42 AM UTC
We have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to [email protected]
Minor April 30, 2026 Workflow/Action Delays 1h 38m Workflows
Started Apr 30, 2026, 09:32 PM UTC· resolved Apr 30, 2026, 11:11 PM UTC
- investigating Apr 30, 2026, 09:32 PM UTC
We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please email our support team at [email protected].
- resolved Apr 30, 2026, 11:11 PM UTC
We have implemented a fix for the issue causing delays in action execution for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].
Minor April 24, 2026 Workflow email notifications are not sending 3d 16h Workflows
Started Apr 24, 2026, 09:11 PM UTC· resolved Apr 28, 2026, 01:25 PM UTC
- monitoring Apr 24, 2026, 09:11 PM UTC
We are investigating an issue that is preventing Workflow email notifications from sending for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]
- monitoring Apr 27, 2026, 01:38 PM UTC
We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at [email protected]
- resolved Apr 28, 2026, 01:25 PM UTC
This incident has been resolved.
Minor April 14, 2026 File Governance - Insights Data 1d 22h File Governance
Started Apr 14, 2026, 05:44 PM UTC· resolved Apr 16, 2026, 04:29 PM UTC
- identified Apr 14, 2026, 05:44 PM UTC
We have identified an issue causing File Governance Insights data to be inaccurate for some customers. We are working towards a fix and will provide updates here as we know more. If you have any questions, please reach out to our support team by emailing [email protected].
- monitoring Apr 15, 2026, 06:12 PM UTC
We have taken action to resolve the issue affecting certain customers that was resulting in a File Governance insights data issue. We are monitoring the results and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
- resolved Apr 16, 2026, 04:29 PM UTC
We have resolved the issue affecting certain customers that was resulting in a File Governance insights data issue. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].
Minor January 5, 2026 Workflow Action Delays 33m Workflows
Started Jan 05, 2026, 09:54 PM UTC· resolved Jan 05, 2026, 10:27 PM UTC
- investigating Jan 05, 2026, 09:54 PM UTC
We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]
- resolved Jan 05, 2026, 10:27 PM UTC
We have implemented a fix that was causing Workflow Action delays for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].
Major December 19, 2025 Actions, Integrations, and Self Service Agent delays 3h 5m Core Services, Atlassian, Azure AD, BambooHR and 14 more
Started Dec 19, 2025, 07:47 PM UTC· resolved Dec 19, 2025, 10:52 PM UTC
- investigating Dec 19, 2025, 07:47 PM UTC
We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored. We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing [email protected]
- resolved Dec 19, 2025, 10:52 PM UTC
This incident has been resolved.
Notice December 3, 2025 Google Administration (g.bettercloud.com) Outage –
Started Dec 03, 2025, 11:00 PM UTC· resolved Dec 03, 2025, 11:00 PM UTC
- resolved Dec 04, 2025, 03:47 PM UTC
Some users experienced errors when when attempting to access BetterCloud Google Administration (g.bettercloud.com) between approximately 6pm ET on 12/3 and 1am ET on 12/4. The issue has been corrected and access has been restored. A related issue causing certain tasks including signature policies, sheet imports/exports, and reports to take longer than expected was fixed today. If you have any questions, please contact our Support Team.
Minor November 3, 2025 Ingestion delays 1d 3h Directory, Files
Started Nov 03, 2025, 06:40 PM UTC· resolved Nov 04, 2025, 10:04 PM UTC
- identified Nov 03, 2025, 06:40 PM UTC
We have identified and are investigating an issue resulting in some delays related to syncs for a subset of customers. We apologize for the inconvenience this issue is causing, and will post updates as we know more. Please reach out to our support team by emailing [email protected] if you have any questions.
- resolved Nov 04, 2025, 10:04 PM UTC
This incident has been resolved.
Minor September 26, 2025 Ingestion Delays 2h 2m Alerts, Directory, Files, Workflows and 2 more
Started Sep 26, 2025, 04:29 PM UTC· resolved Sep 26, 2025, 06:32 PM UTC
- monitoring Sep 26, 2025, 04:29 PM UTC
Some functionality may be delayed as a result of a temporary Google Cloud Platform outage. We are monitoring outage status and we are processing the backlog of delayed events. We will provide another update when the delay has been resolved. If you have any questions, please contact our Support Team.
- resolved Sep 26, 2025, 06:32 PM UTC
This incident has been resolved.
Minor September 4, 2025 Workflow Delays 5d 23h Workflows
Started Sep 04, 2025, 02:06 PM UTC· resolved Sep 10, 2025, 01:16 PM UTC
- investigating Sep 04, 2025, 02:06 PM UTC
We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please contact our Support Team.
- monitoring Sep 04, 2025, 08:21 PM UTC
A fix has been implemented and we are monitoring as we process the backlog of delayed actions. We will provide another update here when we are fully caught up. If you have any questions, please contact our Support Team.
- resolved Sep 10, 2025, 01:16 PM UTC
This incident has been resolved.
Minor July 17, 2025 Spend Optimization Performance 3h 33m Spend Optimization
Started Jul 17, 2025, 02:56 PM UTC· resolved Jul 17, 2025, 06:30 PM UTC
- investigating Jul 17, 2025, 02:56 PM UTC
We are currently investigating an issue that may cause intermittent delays in the Spend Optimization UI. Updates will be provided here as we work towards a fix. If you have any questions, please contact our Support Team.
- monitoring Jul 17, 2025, 04:37 PM UTC
The intermittent delays in the Spend Optimization UI have subsided. We are monitoring to ensure continued normal performance. If you have any questions, please contact our Support Team.
- resolved Jul 17, 2025, 06:30 PM UTC
This incident has been resolved.
Minor July 2, 2025 Help Center Outage 7h 36m Help Center
Started Jul 02, 2025, 04:21 PM UTC· resolved Jul 02, 2025, 11:58 PM UTC
- identified Jul 02, 2025, 04:21 PM UTC
The help center is currently unavailable due to an issue with our provider (https://help.bettercloud.com). Please use https://support.bettercloud.com/s/knowledge-search as a temporary workaround.
- resolved Jul 02, 2025, 11:58 PM UTC
We have resolved the issue affecting our help center. We appreciate your patience! If you have any questions, please contact Support: [email protected]
Major June 16, 2025 Unable to save workflows 4h 26m Workflows
Started Jun 16, 2025, 06:36 PM UTC· resolved Jun 16, 2025, 11:03 PM UTC
- identified Jun 16, 2025, 06:36 PM UTC
We have identified an issue in BetterCloud and our team is actively working towards a resolution. We will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
- resolved Jun 16, 2025, 11:03 PM UTC
We have resolved the issue preventing workflows from saving. We appreciate your patience! If you have any questions, please contact our Support Team by emailing [email protected].
Critical June 12, 2025 Cannot Access BetterCloud 3h 1m Core Services, Alerts, Spend Optimization, Directory and 13 more
Started Jun 12, 2025, 06:23 PM UTC· resolved Jun 12, 2025, 09:25 PM UTC
- investigating Jun 12, 2025, 06:23 PM UTC
We are currently investigating an issue that is preventing users from accessing BetterCloud. We apologize for the inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
- investigating Jun 12, 2025, 07:00 PM UTC
We are continuing to investigate this issue.
- identified Jun 12, 2025, 08:05 PM UTC
After initial investigation, the scope of this issue may lead to users experiencing degraded performance across all BetterCloud products. We have identified the root cause of the issue to be: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4. If you have any questions, please contact Support: [email protected]
- resolved Jun 12, 2025, 09:25 PM UTC
Google's engineering team has resolved the issue affecting BetterCloud services. Customers can now access BetterCloud and should no longer experience performance issues. If you have any questions, please contact Support: [email protected]
Minor June 4, 2025 Docusign Integration Outage 23d 6h Docusign
Started Jun 04, 2025, 02:32 PM UTC· resolved Jun 27, 2025, 08:32 PM UTC
- identified Jun 04, 2025, 02:32 PM UTC
We have identified the root cause of an issue that is causing all Docusign actions to fail. As we work towards a resolution, the Docusign integration will not be available for installation in the Integration Center. We apologize for any inconvenience and will provide updates here. If you have any questions, please contact our Support Team.
- resolved Jun 27, 2025, 08:32 PM UTC
This incident has been resolved. Docusign actions should be working as expected. If you have any questions, please contact our Support Team.
Minor May 13, 2025 File Ingestion Delay 7h 9m Alerts, Files, Data Protection
Started May 13, 2025, 09:08 PM UTC· resolved May 14, 2025, 04:18 AM UTC
- investigating May 13, 2025, 09:08 PM UTC
We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing [email protected].
- monitoring May 13, 2025, 10:17 PM UTC
We have addressed the issue causing delays ingesting Files for a subset of customers. We will continue to monitor and make additional improvements as needed. If you have any questions, please contact our Support Team.
- resolved May 14, 2025, 04:18 AM UTC
We have resolved the issue causing delays ingesting files for a subset of customers. We appreciate your patience! If you have any questions, please contact our Support Team by emailing [email protected].
Critical March 25, 2025 Spend Optimization (fka: Track) Outage 35m Spend Optimization
Started Mar 25, 2025, 01:45 PM UTC· resolved Mar 25, 2025, 02:21 PM UTC
- investigating Mar 25, 2025, 01:45 PM UTC
We are currently investigating an issue preventing customers from logging into Spend Optimization (fka: Track). Affected customers may experience a white screen while logging into the Spend Optimization side of the platform. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, feel free to reach out our Support Team by emailing [email protected].
- monitoring Mar 25, 2025, 01:50 PM UTC
We have identified and fixed the issue affecting Spend Optimization (fka: Track), and are monitoring for stability. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].
- resolved Mar 25, 2025, 02:21 PM UTC
We have monitored our services for stability and are confident this issue is resolved. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected]
Minor February 26, 2025 Slack Outage 1d 19h Slack
Started Feb 26, 2025, 06:39 PM UTC· resolved Feb 28, 2025, 02:15 PM UTC
- investigating Feb 26, 2025, 06:39 PM UTC
We are currently investigating the potential impact of an ongoing Slack outage. Users may experience delays with Slack directory syncs, failing Slack actions, and connecting Slack integrations. We will provide updates here as more information becomes available. If you have any questions, please contact our Support Team.
- resolved Feb 28, 2025, 02:15 PM UTC
This incident has been resolved.
Minor February 18, 2025 Content Scanning Delay 3h 4m Content Scanning
Started Feb 18, 2025, 03:24 PM UTC· resolved Feb 18, 2025, 06:29 PM UTC
- investigating Feb 18, 2025, 03:24 PM UTC
We are currently investigating an issue that is causing targeted content scans to run at a delay. We are working to resolve this issue as quickly as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team.
- resolved Feb 18, 2025, 06:29 PM UTC
This incident has been resolved. If you have any questions, please contact our Support Team.