BCycle Outage History

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BCycle had 16 outages in the last 2 years totaling 625h 32m of downtime — averaging 0.7 incidents per month.

There were 16 BCycle outages since September 28, 2025 totaling 625h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bcycle.com

Critical August 28, 2026

Admin Login and Service Issue

Detected by Pingoru
Aug 28, 2026, 10:27 AM UTC
Resolved
Aug 31, 2026, 01:44 PM UTC
Duration
3d 3h
Affected: DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle AdminIdentity Service
Timeline · 4 updates
  1. investigating Aug 28, 2026, 10:27 AM UTC

    We are currently investigating an issue with problems logging into admin and will continue to update here as we learn more.

  2. investigating Aug 28, 2026, 11:28 AM UTC

    Investigation is ongoing, we will continue to update as we learn more.

  3. monitoring Aug 28, 2026, 12:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 31, 2026, 01:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 20, 2026

Email messaging intermittent failures (email verification problems)

Detected by Pingoru
Aug 20, 2026, 08:43 PM UTC
Resolved
Aug 20, 2026, 11:34 PM UTC
Duration
2h 50m
Affected: DEN - Portal APIPHL - Portal APILAX - Portal API
Timeline · 4 updates
  1. investigating Aug 20, 2026, 08:43 PM UTC

    We are currently investigating an issue where users are not receiving email verification messages. We apologize for the inconvenience and will continue to update as troubleshooting continues.

  2. investigating Aug 20, 2026, 09:26 PM UTC

    We are continuing to investigate this issue. At this time, it appears that this issue is occurring on an intermittent basis, but will cause problem for new users signing up or renewing a pass. As a result, we recommend program operators to review their email verification settings to determine if email verification should be turned off temporarily while this issue persists.

  3. monitoring Aug 20, 2026, 10:29 PM UTC

    We have implemented a fix for email sending issues and are monitoring to ensure stability of our services. We will update in one hour (at 6:30 CDT) to confirm stability of email sending.

  4. resolved Aug 20, 2026, 11:34 PM UTC

    This incident has been resolved. All email sending has returned to normal. At this time, if you have adjusted email verification settings previously, you may reset to regular email verification requirements now. Thank you for your patience as we worked through this issue!

Read the full incident report →

Notice August 7, 2026

Reports of Indego & Metro Bike Share App / Bike Availability Discrepancies

Detected by Pingoru
Aug 07, 2026, 10:30 PM UTC
Resolved
Aug 08, 2026, 01:58 AM UTC
Duration
3h 27m
Timeline · 2 updates
  1. investigating Aug 07, 2026, 10:30 PM UTC

    We have received reports that users are experiencing issues where the data shown on the Indego and Metro mobile apps (and ops maps) are showing inaccurate information that results in checkout declines for users. We've received reports that the BCycle Admin is reporting accurate information, and other non BCycle Admin ops tools are not. We are investigating the issue.

  2. resolved Aug 08, 2026, 01:58 AM UTC

    This incident has been resolved and the data for the non BCycle Admin ops tools and apps are showing accurate data.

Read the full incident report →

Minor July 25, 2026

Increased Checkout Failures in Indego

Detected by Pingoru
Jul 25, 2026, 11:16 PM UTC
Resolved
Jul 28, 2026, 01:37 PM UTC
Duration
2d 14h
Affected: Service Fabric
Timeline · 2 updates
  1. monitoring Jul 25, 2026, 11:16 PM UTC

    Indego has reported an increase in the number of checkout failures for certain kiosks in their program. We are restarting Service Fabric and monitoring if that resolves the issue. No downtime should be experienced for this restart.

  2. resolved Jul 28, 2026, 01:37 PM UTC

    Remote restarts of 1.0 and 2.0 kiosks have resolve this issue.

Read the full incident report →

Critical July 23, 2026

LAX Tenant Service Outage

Detected by Pingoru
Jul 23, 2026, 03:47 PM UTC
Resolved
Jul 23, 2026, 07:25 PM UTC
Duration
3h 37m
Affected: LAX - BCycle AdminLAX - Portal API
Timeline · 3 updates
  1. investigating Jul 23, 2026, 03:47 PM UTC

    We are investigating an issue with LAX systems not working normally. We are currently seeing Admin users being unable to log in as well as problems with checkouts not succeeding.

  2. investigating Jul 23, 2026, 04:07 PM UTC

    Microsoft Azure status is showing customers are experiencing connectivity issues in the West US region: https://azure.status.microsoft/en-us/status. We are monitoring the impacts to our system and will provide an update when more information is available.

  3. resolved Jul 23, 2026, 07:25 PM UTC

    All systems are now operational. Microsoft rolled back the breaking change from earlier in the day and the system has recovered.

Read the full incident report →

Minor June 30, 2026

PHL Admin User Grid Profile Crashes

Detected by Pingoru
Jun 30, 2026, 02:20 PM UTC
Resolved
Jun 30, 2026, 05:26 PM UTC
Duration
3h 5m
Affected: PHL - BCycle Admin
Timeline · 3 updates
  1. investigating Jun 30, 2026, 02:20 PM UTC

    We are currently investigating an issue with the User grid Profile popup in Admin impacting Philadelphia.

  2. monitoring Jun 30, 2026, 04:18 PM UTC

    We have identified a configuration mismatch and applied changes to the system. We are continuing to monitor for any residual problems however, at this time the issue should be resolved and the PHL Admin User grid Profile popup restored to working order.

  3. resolved Jun 30, 2026, 05:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 24, 2026

Zendesk Login Issues

Detected by Pingoru
Jun 24, 2026, 03:34 PM UTC
Resolved
Jun 24, 2026, 05:47 PM UTC
Duration
2h 12m
Affected: DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle Admin
Timeline · 2 updates
  1. investigating Jun 24, 2026, 03:34 PM UTC

    We’re currently experiencing an issue with Microsoft login access in Zendesk affecting Program Admin users. The Zendesk link in Admin is not working, and we're looking into the issue. In the meantime, if you need assistance from IT or TechOps, please reach out to [email protected] through email.

  2. resolved Jun 24, 2026, 05:47 PM UTC

    This incident has been resolved. The Zendesk help center link in Admin is working again. Please feel free to reach out to us at [email protected] if you have any issues.

Read the full incident report →

Minor June 3, 2026

Issue with Payment Processing

Detected by Pingoru
Jun 03, 2026, 12:19 AM UTC
Resolved
Jun 04, 2026, 09:44 PM UTC
Duration
1d 21h
Affected: BCycle Mobile App
Timeline · 3 updates
  1. identified Jun 03, 2026, 12:19 AM UTC

    We have identified an issue with payment processing in the mobile app on iOS devices. For users who are checking out on a device with a non-U.S. region selected, transactions will be sent to Stripe for an incorrect U.S. dollar value. We are working on a fix and will continue to update as we prepare to release a new app version and resolve this issue.

  2. monitoring Jun 04, 2026, 03:19 AM UTC

    A new version of the BCycle app, 5.10.3, has been released to handle this issue on iOS and Android. Users encountering currency conversion issues should be advised to update to the latest version of the app. All users with automatic updates should receive this version over the coming days. Users can find the app version in the app stores and on the About BCycle page in the BCycle app.

  3. resolved Jun 04, 2026, 09:44 PM UTC

    This incident has been resolved. Automatic app updates to version 5.10.3 will continue to rollout from the app stores in the coming days. Please continue to advise users to update to app version 5.10.3 if they are experiencing any issues with currency conversion problems.

Read the full incident report →

Minor June 1, 2026

BCycle Mobile App - Multiple Accounts Across Programs

Detected by Pingoru
Jun 01, 2026, 09:41 PM UTC
Resolved
Jun 04, 2026, 09:43 PM UTC
Duration
3d
Affected: BCycle Mobile App
Timeline · 3 updates
  1. identified Jun 01, 2026, 09:41 PM UTC

    We are receiving reports that users who are attempting to create a new account with emails used in other programs are receiving errors. We have identified the issue and are working on a fix for this! In the meantime, a workaround has been identified to help users create their new accounts in a new program. Users can delete their account in the additional program, or use a different email. When the fix is implemented, users will be able to have accounts across programs using the same email. We are also aware that some users have reported payment issues on the review purchase page. We believe this is also due to the issues with emails already being in use within another program and should be resolved alongside the account creation issue. We appreciate your patience as we work to get the issue resolved!

  2. monitoring Jun 04, 2026, 03:18 AM UTC

    The hot fix for this issue has been released. We expect account creation issues with a 'Processing Error' to be resolved for all users. We will monitor the results over the next 24 hours.

  3. resolved Jun 04, 2026, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 4, 2026

Unable to re-image kiosk client

Detected by Pingoru
May 04, 2026, 05:51 PM UTC
Resolved
May 07, 2026, 02:29 PM UTC
Duration
2d 20h
Affected: Kiosk Client Installation
Timeline · 3 updates
  1. identified May 04, 2026, 05:51 PM UTC

    Our kiosk client imaging process is currently being affected by a widespread outage from Ubuntu, due to a cyberattack that began Thursday, April 30th at approximately 12pm CDT. Since that time, our kiosk client imaging process has been unable to complete successfully in a reliable manner. At this time, we ask for you to please pause kiosk client imaging until further notice. We are continuing to monitor the situation and will update with more information as services are made available once again. We apologize for the inconvenience.

  2. identified May 05, 2026, 10:13 PM UTC

    The kiosk client imaging process is still being affected by Ubuntu service degradation. As the situation is unpredictable with times where services are up and down, we are unable to confirm a restoration to normal service with kiosk client imaging. Currently, you can attempt to complete the kiosk client imaging process, but it may fail due to down services. If this is the case, please wait and try again at a later time. We are very sorry for the inconvenience this causes for your operations. We will continue to monitor and give notice when services are reliably available again. Thank you for your patience!

  3. resolved May 07, 2026, 02:29 PM UTC

    Kiosk client imaging functionality has been restored to normal operating standards. Ubuntu service dependencies have been restored to normal functionality and we have confirmed that the re-imaging and installation process is functional again. Thank you for your patience and understanding while we monitored this situation.

Read the full incident report →

Minor February 19, 2026

Mobile App Intermittent Crashes

Detected by Pingoru
Feb 19, 2026, 08:23 PM UTC
Resolved
Feb 19, 2026, 09:41 PM UTC
Duration
1h 18m
Affected: BCycle Mobile App
Timeline · 3 updates
  1. investigating Feb 19, 2026, 08:23 PM UTC

    We are currently investigating an issue where users may experience intermittent crashes. We will continue to provide updates as we know more.

  2. monitoring Feb 19, 2026, 08:45 PM UTC

    A fix for this has been implemented and we are monitoring the system.

  3. resolved Feb 19, 2026, 09:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 28, 2026

Reported Issues in Admin

Detected by Pingoru
Jan 28, 2026, 01:09 PM UTC
Resolved
Jan 28, 2026, 03:24 PM UTC
Duration
2h 15m
Affected: DEN - BCycle Admin
Timeline · 3 updates
  1. investigating Jan 28, 2026, 01:09 PM UTC

    We are currently investigating and issue reported where some users are having issues logging into admin, and those who can log in are receiving a pop up error message on the dashboard.

  2. monitoring Jan 28, 2026, 01:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 28, 2026, 03:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

Refresh issue for reporting data

Detected by Pingoru
Jan 14, 2026, 11:26 PM UTC
Resolved
Jan 22, 2026, 02:47 PM UTC
Duration
7d 15h
Affected: DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle Admin
Timeline · 3 updates
  1. investigating Jan 14, 2026, 11:26 PM UTC

    A refresh issue for reporting data is preventing Power BI reports from returning data for 2026. We are working through a fix. These reports and other reports may have data gaps for the next several days as a series of refreshes runs sequentially. We apologize for the inconvenience.

  2. monitoring Jan 20, 2026, 02:54 PM UTC

    The fix is working and the data is refreshed through 1/13. We hope to see the database jobs work through the rest of the data within the next day or two. Thank you for your patience as these jobs are catching up.

  3. resolved Jan 22, 2026, 02:47 PM UTC

    Reports are now refreshing at their usual cadence. Please submit a Zendesk ticket with any ongoing concerns. Thank you!

Read the full incident report →

Minor November 18, 2025

Admin grid pages not loading

Detected by Pingoru
Nov 18, 2025, 03:32 PM UTC
Resolved
Nov 18, 2025, 04:13 PM UTC
Duration
41m
Affected: DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle Admin
Timeline · 2 updates
  1. identified Nov 18, 2025, 03:32 PM UTC

    Some users are experiencing an issue in Admin page loading due to the widespread Cloudflare outage. Affected users are unable to see grid pages loading with data. We will monitor the status of the outage and provide more detail as we are able.

  2. resolved Nov 18, 2025, 04:13 PM UTC

    The Cloudflare issue is now resolved and no longer affecting Admin loading in new sessions. If you are still experiencing issues with grid pages in Admin, we recommend you clear your browser's cache and reload the admin site.

Read the full incident report →

Minor October 2, 2025

Limited report availability

Detected by Pingoru
Oct 02, 2025, 04:55 PM UTC
Resolved
Oct 06, 2025, 04:57 PM UTC
Duration
4d
Affected: DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle Admin
Timeline · 2 updates
  1. investigating Oct 02, 2025, 04:55 PM UTC

    We are aware of an issue with the display of two sets of reports in BCycle Admin (System Analytics and 3.0 Dock Reporting). We are working with Microsoft to resolve the issue. This limited report availability may extend through the weekend. We apologize for the inconvenience!

  2. resolved Oct 06, 2025, 04:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 28, 2025

Twilio Outage Affecting SMS Verification

Detected by Pingoru
Sep 28, 2025, 06:09 PM UTC
Resolved
Sep 28, 2025, 09:04 PM UTC
Duration
2h 54m
Affected: Twilio SMS Long Code, North AmericaBCycle Mobile App
Timeline · 2 updates
  1. monitoring Sep 28, 2025, 06:09 PM UTC

    Twilio is reporting outages across their network which is impacting SMS verification in the BCycle Mobile App. We are monitoring the situation and will update here when Twilio has resolved the issue. We appreciate your patience and apologize for the inconvenience.

  2. resolved Sep 28, 2025, 09:04 PM UTC

    Twilio has resolved their outage.

Read the full incident report →