Is BCycle down?
Last checked 1m agoAffected component: Twilio SMS Long Code, North America
BCycle is reporting degraded performance right now (last checked 1m ago). Services are up but slower or partially failing.
Real-time BCycle status, recent outages, and incident history — pulled directly from BCycle's official status page at https://status.bcycle.com every 5 minutes. Pingoru tracks 19 BCycle services and has captured 12 incidents in the last 90 days (99.24% uptime). Get email, Slack, Discord, or webhook alerts the moment BCycle reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Service Fabric
Timeline · 2 updates
- monitoring · Jul 25, 2026, 11:16 PM UTC
Indego has reported an increase in the number of checkout failures for certain kiosks in their program. We are restarting Service Fabric and monitoring if that resolves the issue. No downtime should be experienced for this restart.
- resolved · Jul 28, 2026, 01:37 PM UTC
Remote restarts of 1.0 and 2.0 kiosks have resolve this issue.
Latest: Remote restarts of 1.0 and 2.0 kiosks have resolve this issue.
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- LAX - BCycle AdminLAX - Portal API
Timeline · 3 updates
- investigating · Jul 23, 2026, 03:47 PM UTC
We are investigating an issue with LAX systems not working normally. We are currently seeing Admin users being unable to log in as well as problems with checkouts not succeeding.
- investigating · Jul 23, 2026, 04:07 PM UTC
Microsoft Azure status is showing customers are experiencing connectivity issues in the West US region: https://azure.status.microsoft/en-us/status. We are monitoring the impacts to our system and will provide an update when more information is available.
- resolved · Jul 23, 2026, 07:25 PM UTC
All systems are now operational. Microsoft rolled back the breaking change from earlier in the day and the system has recovered.
Latest: All systems are now operational. Microsoft rolled back the breaking change from earlier in the day and the system has recovered.
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- PHL - BCycle Admin
Timeline · 3 updates
- investigating · Jun 30, 2026, 02:20 PM UTC
We are currently investigating an issue with the User grid Profile popup in Admin impacting Philadelphia.
- monitoring · Jun 30, 2026, 04:18 PM UTC
We have identified a configuration mismatch and applied changes to the system. We are continuing to monitor for any residual problems however, at this time the issue should be resolved and the PHL Admin User grid Profile popup restored to working order.
- resolved · Jun 30, 2026, 05:26 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle Admin
Timeline · 2 updates
- investigating · Jun 24, 2026, 03:34 PM UTC
We’re currently experiencing an issue with Microsoft login access in Zendesk affecting Program Admin users. The Zendesk link in Admin is not working, and we're looking into the issue. In the meantime, if you need assistance from IT or TechOps, please reach out to [email protected] through email.
- resolved · Jun 24, 2026, 05:47 PM UTC
This incident has been resolved. The Zendesk help center link in Admin is working again. Please feel free to reach out to us at [email protected] if you have any issues.
Latest: This incident has been resolved. The Zendesk help center link in Admin is working again. Please feel free to reach out to us at [email protected] if you have any issues.
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- BCycle Mobile App
Timeline · 3 updates
- identified · Jun 03, 2026, 12:19 AM UTC
We have identified an issue with payment processing in the mobile app on iOS devices. For users who are checking out on a device with a non-U.S. region selected, transactions will be sent to Stripe for an incorrect U.S. dollar value. We are working on a fix and will continue to update as we prepare to release a new app version and resolve this issue.
- monitoring · Jun 04, 2026, 03:19 AM UTC
A new version of the BCycle app, 5.10.3, has been released to handle this issue on iOS and Android. Users encountering currency conversion issues should be advised to update to the latest version of the app. All users with automatic updates should receive this version over the coming days. Users can find the app version in the app stores and on the About BCycle page in the BCycle app.
- resolved · Jun 04, 2026, 09:44 PM UTC
This incident has been resolved. Automatic app updates to version 5.10.3 will continue to rollout from the app stores in the coming days. Please continue to advise users to update to app version 5.10.3 if they are experiencing any issues with currency conversion problems.
Latest: This incident has been resolved. Automatic app updates to version 5.10.3 will continue to rollout from the app stores in the coming days. Please continue to advise users to update …
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See the full BCycle outage history
2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse BCycle outage history →Or sign up free to get alerts when BCycle breaks · 10 free monitors · No credit card
- Started Jul 25, 2026, 11:16 PM UTC · Resolved Jul 28, 2026, 01:37 PM UTC · 2d 14h
- LAX Tenant Service Outage ResolvedStarted Jul 23, 2026, 03:47 PM UTC · Resolved Jul 23, 2026, 07:25 PM UTC · 3h 37m
- PHL Admin User Grid Profile Crashes ResolvedStarted Jun 30, 2026, 02:20 PM UTC · Resolved Jun 30, 2026, 05:26 PM UTC · 3h 5m
- Zendesk Login Issues ResolvedStarted Jun 24, 2026, 03:34 PM UTC · Resolved Jun 24, 2026, 05:47 PM UTC · 2h 12m
- Issue with Payment Processing ResolvedStarted Jun 03, 2026, 12:19 AM UTC · Resolved Jun 04, 2026, 09:44 PM UTC · 1d 21h
- Started Jun 01, 2026, 09:41 PM UTC · Resolved Jun 04, 2026, 09:43 PM UTC · 3d
- Unable to re-image kiosk client ResolvedStarted May 04, 2026, 05:51 PM UTC · Resolved May 07, 2026, 02:29 PM UTC · 2d 20h