BCycle incident

Reports of Indego & Metro Bike Share App / Bike Availability Discrepancies

Notice Resolved View vendor source →

BCycle experienced a notice incident on August 7, 2026, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 10:30 PM UTC
Resolved
Aug 08, 2026, 01:58 AM UTC
Duration
3h 27m
Detected by Pingoru
Aug 07, 2026, 10:30 PM UTC

Update timeline

  1. investigating Aug 07, 2026, 10:30 PM UTC

    We have received reports that users are experiencing issues where the data shown on the Indego and Metro mobile apps (and ops maps) are showing inaccurate information that results in checkout declines for users. We've received reports that the BCycle Admin is reporting accurate information, and other non BCycle Admin ops tools are not. We are investigating the issue.

  2. resolved Aug 08, 2026, 01:58 AM UTC

    This incident has been resolved and the data for the non BCycle Admin ops tools and apps are showing accurate data.