BCycle experienced a critical incident on July 23, 2026 affecting LAX - BCycle Admin and LAX - Portal API, lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 03:47 PM UTC
We are investigating an issue with LAX systems not working normally. We are currently seeing Admin users being unable to log in as well as problems with checkouts not succeeding.
- investigating Jul 23, 2026, 04:07 PM UTC
Microsoft Azure status is showing customers are experiencing connectivity issues in the West US region: https://azure.status.microsoft/en-us/status. We are monitoring the impacts to our system and will provide an update when more information is available.
- resolved Jul 23, 2026, 07:25 PM UTC
All systems are now operational. Microsoft rolled back the breaking change from earlier in the day and the system has recovered.