BCycle incident

Email messaging intermittent failures (email verification problems)

Major Resolved View vendor source →

BCycle experienced a major incident on August 20, 2026 affecting DEN - Portal API and PHL - Portal API and 1 more component, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 08:43 PM UTC
Resolved
Aug 20, 2026, 11:34 PM UTC
Duration
2h 50m
Detected by Pingoru
Aug 20, 2026, 08:43 PM UTC

Affected components

DEN - Portal APIPHL - Portal APILAX - Portal API

Update timeline

  1. investigating Aug 20, 2026, 08:43 PM UTC

    We are currently investigating an issue where users are not receiving email verification messages. We apologize for the inconvenience and will continue to update as troubleshooting continues.

  2. investigating Aug 20, 2026, 09:26 PM UTC

    We are continuing to investigate this issue. At this time, it appears that this issue is occurring on an intermittent basis, but will cause problem for new users signing up or renewing a pass. As a result, we recommend program operators to review their email verification settings to determine if email verification should be turned off temporarily while this issue persists.

  3. monitoring Aug 20, 2026, 10:29 PM UTC

    We have implemented a fix for email sending issues and are monitoring to ensure stability of our services. We will update in one hour (at 6:30 CDT) to confirm stability of email sending.

  4. resolved Aug 20, 2026, 11:34 PM UTC

    This incident has been resolved. All email sending has returned to normal. At this time, if you have adjusted email verification settings previously, you may reset to regular email verification requirements now. Thank you for your patience as we worked through this issue!