Batch Outage History

This incident is now resolved.

Between 12:27 and 16:29 CEST, we experienced delays in serving in-app messages on both our MEP and CEP platforms. This impacted all applications using an SDK version 3.1 or higher. The issue has been resolved and performance is back to normal. We continue to monitor our systems closely to ensure everything remains stable.

This incident has been resolved. Profile data is now being updated in real-time across all ingestion channels. Campaign selections and attribute-based trigger automations are back to normal. No data was lost during the incident. Profile updates that occurred between June 19, 09:20 CEST and the resolution time have been fully processed.

Between May 8 at 01:00 CEST and 7:14 CEST, a subset of CEP recurring automations failed to execute as scheduled. Affected automations were not sent during this window and were not retried. The issue has been resolved. The service has been operating normally since 7:14 CEST.

All delayed notifications have been processed, and new notifications are now being delivered as expected. The incident is resolved, and all services are operating normally.

Profile data indexation has returned to normal. One-time and recurring CEP campaigns are now using up-to-date profile data for targeting and personalization. No data has been lost during this incident.

Between May 4, 2026 at 00:00 CEST and May 4, 2026 at 09:30 CEST, approximately 25% of requests serving the Web SDK were failing. This prevented the SDK from loading on some web pages, and as a result, some events may not have been tracked during this period. Push notifications were not affected and were delivered as expected throughout the incident.

This incident has been resolved. Between 10:01 CEST and 10:30 CEST, our email composer provider experienced degraded performance that prevented or delayed the initialization of the email editor. A fix was deployed on the provider side and service is back to normal.

This incident has been resolved. The exports have been back up since 09:45 CET, pending requests are still being processed.

The service has been restored and has been under monitoring for 48 hours with no regressions observed.

This incident has been resolved.

This incident has been resolved.

Summary: Between 15 January at 18:00 CET and 15 January at 19:00 CET, a small subset of CEP trigger automations was delayed for up to an hour. Only trigger automations using timers and with timers scheduled to fire between 18:00 and 19:00 CET were affected; this represents less than 2% of all trigger automations during this time period. Impact for the affected trigger automations: * Timer firing was delayed by up to one hour. * As a consequence, the delivery of emails, SMS, and push notifications was delayed by up to one hour. Root Cause: some timers were not accepted by our database system due to an edge case in their data, which blocked the entire timer scheduling pipeline. Resolution: a fix was deployed on 15 January at 18:55 CET, which resolved the issue. By 19:00 CET, the backlog was cleared.

Jan 7, 07:54 UTC Resolved - Trigger automations ran late between 07:00 and 08:40 CET. All messages were delivered; none were lost.

Between November 22nd at 10:30 CET and 12:08 CET, a performance issue on a database cluster impacted the delivery of Push notifications, SMS, and emails. Impact: * Event processing: Delayed by up to 1 hour and 30 minutes for a subset of users. * Campaign processing: Delayed by up to 2 hours for a subset of campaigns. * Delivery failures: A subset of campaign tasks timed out during processing and were not delivered. Resolution: A mitigation was applied at 12:08 CET, which restored normal processing performance. The resulting backlog was fully cleared by 12:25 CET.

Between November 14th at 10:17 (CET) and November 14th at 10:31 (CET), the Profile API and Catalog API experienced an incident during which HTTP 500 errors were returned on all requests, impacting 100% of the traffic during this period. Those requests have not been processed and can be safely retried.

At 10:50 CET we performed a routine rotation of our TLS certificates; this unexpectedly caused images to appear blank in Push and In-App messages for some users. Affected devices: - iPhones/iPads running on iOS 17.7 or older - A very small percentage of Android devices The issue was resolved at 17:40 CET

This incident has been resolved.

Oct 19, 08:00 UTC Completed - The scheduled maintenance has been completed. Oct 19, 07:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 6, 08:28 UTC Scheduled - Our Email Composer partner will be performing an infrastructure update on October 19, 2025, from 09:00 to 10:00 CEST (UTC+2). During this window, the Email Composer may be unavailable. You won’t be able to: • Edit email messages in the composer • Edit your templates • Upload new images

The issue affecting automation workflows with Yes/No and/or Delay steps has been resolved. The fix has been successfully deployed and results have been monitored without further impact. All CEP Core Services (Email, Push, SMS delivery) are now operating normally. We apologize for the disruption and thank you for your patience.

This incident has been resolved.