Is Batch down?

Since approximately 15:25 CEST, our email composer provider is experiencing an issue on their infrastructure, which impacts the email editor. You may be unable to edit email messages in the composer. Email delivery is not affected. The issue has been escalated to the provider and we will share updates as soon as more information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Since 11:40 CEST, push notifications to Android devices (FCM) are not being sent on CEP. MEP push delivery is not affected, and iOS push delivery on CEP works as expected. We are investigating the issue and will share updates as soon as more information becomes available.

iOS (APNs) push delivery on CEP is also impacted and currently heavily degraded, in addition to Android (FCM) notifications which are still not being sent. We have identified the root cause and are actively working on the fix. MEP push delivery remains unaffected.

Push delivery on CEP has recovered: notifications are being sent normally again on both Android (FCM) and iOS (APNs). We are monitoring the platform to confirm stability. We are still assessing whether notifications that could not be sent during the incident will be retried, we will share an update on this.

We are continuing to monitor for any further issues.

This incident has been resolved.

Between July 17 at 15:30 CEST and 16:05 CEST, FCM push notifications were not delivered on the CEP platform. Notifications scheduled during this window were not sent and will not be retried. Analytics will show zero delivery for the affected notifications. If impacted, consider resending your campaign. The issue has been resolved and delivery is back to normal.

We are investigating increased processing delays affecting CEP Exports an Cloud Sync synchronizations since July 16, 22:00 CEST. Some operations may be processed later than expected. Our team is actively working to restore normal processing, and we will share further updates as soon as more information is available.

We are continuing to investigate this issue.

Processing has returned to normal for CEP Exports and Cloud Sync synchronizations. The backlog has been fully processed and no data has been lost.

Since approximately 04:40 CEST, our CEP profile processing pipeline has been delayed, with profile updates currently around 5 hours behind real time. As a result, some profile attribute updates may not yet be reflected in one-time & recurring campaign targeting, automations triggered by attribute changes, and profile analytics. Campaign audience selection and most event-based automations are not affected. We are actively investigating the issue; no data has been lost, and delayed updates will be processed as the backlog clears.

We are seeing recovery on our CEP profile processing pipeline. Real-time processing has already been restored for the majority of profile updates, while a subset is still catching up, so some attribute updates may remain delayed a bit longer in one-time & recurring campaign targeting, automations triggered by attribute changes, and profile analytics. No data has been lost, and all delayed updates will be processed as the backlog clears. We are continuing to monitor closely until processing is fully back to real time.

Recovery is underway on our CEP profile processing pipeline. Real-time processing has been restored for approximately 99% of profile updates, and the remaining share is still catching up. During this time, a small portion of attribute updates may still be delayed in one-time & recurring campaign targeting, automations triggered by attribute changes, and profile analytics. No data has been lost, and all delayed updates will be processed as the backlog clears.

Recovery is nearly complete on our CEP profile processing pipeline, with real-time processing restored for the large majority of profile updates. We expect the remaining delay to fully clear during this evening. As a precaution, we have put in place reinforced monitoring and on-call coverage overnight to quickly detect and address any recurrence. We will share a further update tomorrow morning.

Between 19:45 and 20:15 CEST, a disruption affected our MEP Transactional API, during which some transactional messages may not have been sent, and some in-app messages on CEP may not have been displayed. Both are now fully resolved and operating normally again, and transactional requests from this window can be safely retried. Separately, our CEP profile processing pipeline saw a renewed delay this evening and is still catching up to real time, with no profile data lost. We will continue to monitor closely and share a further update within the next hour.

Profile updates are now being processed in real time again at the source, and profile analytics have caught up. A downstream indexing backlog remains, however: the profile data used for campaign targeting, including targeting based on attribute changes, is currently delayed by under an hour and is steadily catching up. No profile data has been lost, and all updates will be reflected once the backlog fully clears. We continue to monitor closely and will share a further update tomorrow morning.

This incident is now resolved. Profile updates are being processed in real time again, and the data used for one-time and recurring campaign targeting, and attribute-change automations has fully caught up, with no profile data lost. Separately, the earlier disruption to transactional message sending and in-app display on July 7 between 19:45 and 20:15 CEST was resolved the same evening. All services are operating normally.