Batch incident

Processing Delays for Mobile Profile Updates

Minor Resolved View vendor source →
Started
Feb 21, 2026, 07:43 PM UTC
Resolved
Feb 21, 2026, 11:17 PM UTC
Duration
3h 33m
Detected by Pingoru
Feb 21, 2026, 07:43 PM UTC

Affected components

Email deliveryPush DeliverySMS DeliveryData ingestion

Update timeline

  1. investigating Feb 21, 2026, 07:43 PM UTC

    We are investigating a performance degradation within our profile processing pipeline. This issue specifically affects updates sent via our mobile SDKs. As of 21/02/2026 at 17:00 CET, processing times have increased, with current delays of up to 3 hours. This latency may result in delayed execution for triggered automations.

  2. identified Feb 21, 2026, 08:16 PM UTC

    We have identified the issue and deployed a fix. The processing backlog is now beginning to clear, and delivery delays are steadily decreasing. We are monitoring the pipeline closely to ensure performance returns to nominal levels.

  3. monitoring Feb 21, 2026, 09:19 PM UTC

    The processing backlog has been steadily decreasing over the last hour. We continue to monitor the situation closely until all updates are processed and real-time performance is restored.

  4. resolved Feb 21, 2026, 11:17 PM UTC

    This incident has been resolved.

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