Batch incident

Delays in CEP campaign processing

Major Resolved View vendor source →
Started
Feb 28, 2026, 03:02 PM UTC
Resolved
Mar 04, 2026, 07:35 AM UTC
Duration
3d 16h
Detected by Pingoru
Feb 28, 2026, 03:02 PM UTC

Affected components

Email deliveryPush DeliverySMS Delivery

Update timeline

  1. identified Feb 28, 2026, 03:02 PM UTC

    We are investigating delays affecting CEP campaigns (one shot & recurring). As of writing, processing is approximately 1 hour behind schedule. In-app messages and automations are not affected. Campaigns will be sent to the expected users as the backlog clears.

  2. monitoring Feb 28, 2026, 03:31 PM UTC

    CEP campaigns (one-shot and recurring automations) are back to normal. The backlog was fully processed at 16:25 CET, and campaigns sent as of now work as expected. No data has been lost.

  3. resolved Mar 04, 2026, 07:35 AM UTC

    The service has been restored and has been under monitoring for 48 hours with no regressions observed.

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