Batch incident

Delays in CEP automation triggers (Push, Email & SMS)

Minor Resolved View vendor source →

Batch experienced a minor incident on August 7, 2025 affecting Email delivery and Push Delivery and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 09:21 AM UTC
Resolved
Aug 07, 2025, 10:25 AM UTC
Duration
1h 4m
Detected by Pingoru
Aug 07, 2025, 09:21 AM UTC

Affected components

Email deliveryPush DeliverySMS Delivery

Update timeline

  1. identified Aug 07, 2025, 09:21 AM UTC

    Following a maintenance operation on our data‑storage system, CEP automation triggers have been processing more slowly than expected. Our engineering team is analysing the issue and working to restore normal performance. We will provide further updates as soon as we have more information.

  2. monitoring Aug 07, 2025, 10:12 AM UTC

    We have rolled back the database maintenance operation, and all automation triggers have now processed their backlog. All CEP campaigns with Push, Email & SMS are now back online. We are actively monitoring the situation and will provide further updates as we progress.

  3. resolved Aug 07, 2025, 10:25 AM UTC

    This incident has been resolved.