Batch incident

Profile updates and custom events processing delays on CEP

Minor Resolved View vendor source →

Batch experienced a minor incident on October 6, 2025 affecting Email delivery and Push Delivery and 1 more component, lasting 9h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 11:45 AM UTC
Resolved
Oct 06, 2025, 08:57 PM UTC
Duration
9h 12m
Detected by Pingoru
Oct 06, 2025, 11:45 AM UTC

Affected components

Email deliveryPush DeliverySMS DeliveryData ingestionEvent Targeting & Retargeting

Update timeline

  1. investigating Oct 06, 2025, 11:45 AM UTC

    We are currently experiencing a delay in indexing messages from our SDKs. At the moment, message indexing is running approximately 1 hour behind. This delay impacts only the updating of Profile events and attributes. Specifically: • The profile view is not updated in real-time. • Some automations may be triggered later than expected.

  2. investigating Oct 06, 2025, 11:50 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 06, 2025, 01:32 PM UTC

    As of 15:15 (GMT+2), the situation is under control. Indexing delays on CEP have been resolved, Profile updates and custom event processing are now back to real-time. We’re continuing to monitor the platform to ensure stability.

  4. resolved Oct 06, 2025, 08:57 PM UTC

    This incident has been resolved.