Batch incident

Image display issues on older mobile devices

Minor Resolved View vendor source →

Batch experienced a minor incident on October 30, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 05:21 PM UTC
Resolved
Oct 30, 2025, 09:30 AM UTC
Duration
—
Detected by Pingoru
Oct 30, 2025, 05:21 PM UTC

Update timeline

  1. resolved Oct 30, 2025, 05:21 PM UTC

    At 10:50 CET we performed a routine rotation of our TLS certificates; this unexpectedly caused images to appear blank in Push and In-App messages for some users. Affected devices: - iPhones/iPads running on iOS 17.7 or older - A very small percentage of Android devices The issue was resolved at 17:40 CET