Batch experienced a major incident on May 13, 2026 affecting [MEP] Transactional API, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 04:08 PM UTC
We are investigating an issue affecting push notification delivery via the [MEP] Transactional API. Notifications submitted since 14:20 CEST may not be delivered. Our team is working to identify the cause.
- identified May 13, 2026, 04:40 PM UTC
We have identified the cause of the issue. A recent configuration change caused push notifications submitted via the Transactional API to not reach our delivery pipeline. A fix is being deployed. Once it is in place, affected notifications will be delivered and no data will be lost.
- monitoring May 13, 2026, 05:03 PM UTC
A fix has been deployed and the backlog of delayed notifications has been processed. New notifications are being sent as expected. We are monitoring the results.
- resolved May 13, 2026, 06:16 PM UTC
All delayed notifications have been processed, and new notifications are now being delivered as expected. The incident is resolved, and all services are operating normally.