Batch experienced a critical incident on July 23, 2026 affecting Push Delivery, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 10:11 AM UTC
Since 11:40 CEST, push notifications to Android devices (FCM) are not being sent on CEP. MEP push delivery is not affected, and iOS push delivery on CEP works as expected. We are investigating the issue and will share updates as soon as more information becomes available.
- identified Jul 23, 2026, 10:17 AM UTC
iOS (APNs) push delivery on CEP is also impacted and currently heavily degraded, in addition to Android (FCM) notifications which are still not being sent. We have identified the root cause and are actively working on the fix. MEP push delivery remains unaffected.
- monitoring Jul 23, 2026, 10:35 AM UTC
Push delivery on CEP has recovered: notifications are being sent normally again on both Android (FCM) and iOS (APNs). We are monitoring the platform to confirm stability. We are still assessing whether notifications that could not be sent during the incident will be retried, we will share an update on this.
- monitoring Jul 23, 2026, 10:40 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 23, 2026, 11:08 AM UTC
This incident has been resolved.