Batch experienced a major incident on October 14, 2026 affecting Custom Audiences and Audiences, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 14, 2026, 01:11 PM UTC
We have identified an issue affecting audience imports from files delivered via FTP/SFTP. Since October 12, these files have not been processed, so the related audiences have not been updated. A fix is being deployed and imports are resuming. A backfill of the files received during this period will follow.
- monitoring Oct 14, 2026, 01:37 PM UTC
Audience imports from files delivered via FTP/SFTP have resumed. Files received since October 12 are being processed automatically, and the related audiences are being updated as the backlog clears. We are monitoring the import pipeline until it is back to normal.
- resolved Oct 14, 2026, 02:05 PM UTC
This incident has been resolved. Audience imports from files delivered via FTP/SFTP are back to normal, and files received during the incident have been processed.