Basecone had 20 outages in the last 2 years totaling 226h 16m of downtime — averaging 0.8 incidents per month.
There were 20 Basecone outages since August 5, 2024 totaling 226h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
we are looking into the problem at this moment
The problem has been identified and has been resolved. The issue was a faulty import server in the tagservice causing problems . Which in turn showed as slowness for the document being tagged or if a request was denied a 500 error message for the user.
There was an outtage in the login service; some people may have experienced 500 errors when they tried to login. The cause was a malfunction of the load balancer this has been corrected.
We are looking into the a problemen with the tagging of documents, these appear either very slowly in the postingscreen or do not appear at all and keep the status of processing.
A solution has been impelmented and the scanning and reappearing of documents should return to normal shortly all tagged document will be scanned and placed in the booking que.
We are receiving reports that Basecone does not load after login. We've already seen that in most cases, clearing the browser cache and cookies solves this issue. We are currently investigating the root cause.
We have identified the root cause of this issue: A recent update caused authentication issues with cached data on the user's browser. The only solution is to close Basecone, clear all cache and cookies and then to open the app again. We will continue to monitor the situation and help users with this process.
This incident has been resolved.
Currently there are problems with the Twinfield connection to Basecone. You may experience synchronization of data not working properly or have trouble booking. Twinfield is looking into it. You can still upload, tag and book for other accounting systems.
The rootcause has been found an a fix is being implemented at this moment.
The fix has been rolled out and synchronization with Twinfield should resume normally. Afterwards you are able to book again. If you do receive an error please wait until the administration is synchronized again.
We are currently investigating this incident, that is hindering posting of invoices,
We have found the rootcause and creating a fix for the problem. performance should be getting back to normal and you should be able to resum posting to the accountingsystem again.
The issue has been resolved.
We are looking into issues with Exact Online regarding posting, some users are experiencing a slow posting process while others get errors saving and trying to book.
The problem has been identified and action has been taken, the posting should work normally again shortly.
The system levels are normal again for postings.
We are looking into the cause of the slowness to resolve this as fast as possible. Navigation might feel slow and unresponsive in the mean time.
We have found the cause and have solved it and are now monitoring the slowness which should improve for all users in the upcoming hour.
No increased load detect on the system anymore, everything should work as before the slowness again.
We are aware of degraded performance, which can result in longer document processing times and error messages for some users. This is currently being investigated.
We have found the cause of the performance issues. A fix is implemented but slowness may persist for a while longer. We will continue to monitor this situation closely.
The incident is now resolved, we are no longer detecting any slowness.
Due to an outage in Cloudflare's Global Network, we are receiving reports that making bookings to Twinfield is currently not possible. You may also experience issues retrieving or updating supplier information, posting rules and other information retrieved from Twinfield. Other accounting may also be affected.
Posting to Twinfield is operational again
Currently you can experience some issues with logging in or navigating in Basecone getting a whitescreen instead of the workload-matrix. We are investigating this issue and are working on a fix. As a workaround you can try and refresh your browsers cache and cookies and then try to login again, this should load the workload-matrix
The issue has been identified and resolved; you should no longer experience a white screen after trying to login in Basecone again. If you are still experiencing a white screen or an redirect to your user setting please delete the cookie of your browser after which it should work again.
We are getting reports that newly tagged documents are not being recognized. Received documents are still saved by the system. We are now investigating this issue.
The root cause of the issue has been found and newly uploaded documents are now going through recognition immediately. Documents that have been tagged earlier and are not yet processed, will be re-recognised in batches. We will continue to monitor this situation.
Due to the reprocessing of all queued documents, recently tagged documents may experience some delay.
The vast majority of delayed documents has been processed, but you may still experience some delays. This incident will now be marked as resolved, but we will continue to monitor the situation.
We have received multiple reports of posting rules not showing up in Exact administrations. Documents are currently not loaded with these posting rules, but can be posted manually. We are currently investigating this issue.
The cause of this issue has been identified and a fix is underway.
The fix has been implemented for the majority of affected offices and we are continuing to monitor the situation.
All posting rules have been restored, but we are receiving reports that some automatic posting conditions are missing for the administrations that were affected. We are currently investigating this.
This incident has been resolved.
We are investigating the issue and looking for a fix. We are advising to manually book the documents and check the booking proposal before booking to Multivers / Boekhoudgemak when processing documents.
The issue has been identified and action is being taken to address the problem, as deploy the solution as fast as possible.
A fix is being implemented to solve the issue, VAT codes should appear back again for freshly tagged items. We are monitoring the roll out at this moment.
A fix has been implemented to resolve the issue.
We are currently investigating an issue with booking to Multivers and Boekhoudgemak. You may experience errors when trying to book.
We have found the issue and will be deploying a fix, this may give decreased performance when using Basecone for other tasks then booking.
The issue has been patched and the posting should be back to normal again and the slowness should also be resolved. We will continue to monitor the performance.
Currently you might experience general slowness when using Basecone, the issue has been found and is being worked on at this moment.
An fix has been applied the slowness should disappear when trying to use Basecone via the web.
The issue has been resolved.
Currently you might see some slowness using Basecone or may have issues saving and posting a document. For the last part you can try and make the booking from an incognito browser window this seems to mitigate the problem of not being able to save the booking and posting it afterwards. Our developers are looking in to it.
The problem has been found and has been resolved. Basecone should function at normal speed again. If you have problem opening an document please try to log out and login again.
We are investigating the issue of documents not being read by the OCR document scanner and the posting of documents to accounting systems in some cases.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been found and resolved, it may take a couple of minutes before documents appear in the postingscreen before returning to normal operating speed.
In the posting screen we face an issue where error messages are not presented. You could receive the notification [Boeking succesvol opgeslagen]. Meanwhile it could be that the document is not booked due to missing/incorrect fields. Please revisit the filled out fields to successfully post the document.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Currently we are investigating degraded performance in our application and on the mailservice. This could have impact on documents uploaded via e-mail, which are not arriving in Basecone. Also outgoing e-mails by Basecone are affected.
We are continuing to investigate this issue.
This incident has been resolved.