Basecone incident

Posting rules for Exact administrations not visible

Minor Resolved View vendor source →

Basecone experienced a minor incident on August 4, 2025 affecting Accounting System Exact, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 08:37 AM UTC
Resolved
Aug 05, 2025, 12:13 PM UTC
Duration
1d 3h
Detected by Pingoru
Aug 04, 2025, 08:37 AM UTC

Affected components

Accounting System Exact

Update timeline

  1. investigating Aug 04, 2025, 08:37 AM UTC

    We have received multiple reports of posting rules not showing up in Exact administrations. Documents are currently not loaded with these posting rules, but can be posted manually. We are currently investigating this issue.

  2. identified Aug 04, 2025, 09:40 AM UTC

    The cause of this issue has been identified and a fix is underway.

  3. identified Aug 04, 2025, 01:34 PM UTC

    The fix has been implemented for the majority of affected offices and we are continuing to monitor the situation.

  4. monitoring Aug 05, 2025, 09:59 AM UTC

    All posting rules have been restored, but we are receiving reports that some automatic posting conditions are missing for the administrations that were affected. We are currently investigating this.

  5. resolved Aug 05, 2025, 12:13 PM UTC

    This incident has been resolved.