Basecone experienced a minor incident on January 13, 2026 affecting Accounting System Addison and Accounting System Belgium and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Accounting System AddisonAccounting System BelgiumAccounting System ExactAccounting System SageAccounting System SnelStartAccounting System TwinfieldAccounting System View VismaAccounting System XeroWebPortal
Update timeline
- investigating Jan 13, 2026, 10:50 AM UTC
We are aware of degraded performance, which can result in longer document processing times and error messages for some users. This is currently being investigated.
- monitoring Jan 13, 2026, 11:55 AM UTC
We have found the cause of the performance issues. A fix is implemented but slowness may persist for a while longer. We will continue to monitor this situation closely.
- resolved Jan 13, 2026, 12:21 PM UTC
The incident is now resolved, we are no longer detecting any slowness.