Basecone experienced a minor incident on September 17, 2025 affecting Document Processing Service, lasting 7h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2025, 07:23 AM UTC
We are getting reports that newly tagged documents are not being recognized. Received documents are still saved by the system. We are now investigating this issue.
- monitoring Sep 17, 2025, 09:48 AM UTC
The root cause of the issue has been found and newly uploaded documents are now going through recognition immediately. Documents that have been tagged earlier and are not yet processed, will be re-recognised in batches. We will continue to monitor this situation.
- monitoring Sep 17, 2025, 12:24 PM UTC
Due to the reprocessing of all queued documents, recently tagged documents may experience some delay.
- resolved Sep 17, 2025, 02:53 PM UTC
The vast majority of delayed documents has been processed, but you may still experience some delays. This incident will now be marked as resolved, but we will continue to monitor the situation.