Basecone incident

Tagging may be slower

Minor Resolved View vendor source →

Basecone experienced a minor incident on July 30, 2026 affecting WebPortal, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 07:53 AM UTC
Resolved
Jul 30, 2026, 08:16 AM UTC
Duration
22m
Detected by Pingoru
Jul 30, 2026, 07:53 AM UTC

Affected components

WebPortal

Update timeline

  1. investigating Jul 30, 2026, 07:53 AM UTC

    we are looking into the problem at this moment

  2. resolved Jul 30, 2026, 08:16 AM UTC

    The problem has been identified and has been resolved. The issue was a faulty import server in the tagservice causing problems . Which in turn showed as slowness for the document being tagged or if a request was denied a 500 error message for the user.