Basecone incident
Problems with logging in, getting a white screen instead of workloadmatrix
Basecone experienced a minor incident on September 18, 2025 affecting WebPortal, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 18, 2025, 01:23 PM UTC
Currently you can experience some issues with logging in or navigating in Basecone getting a whitescreen instead of the workload-matrix. We are investigating this issue and are working on a fix. As a workaround you can try and refresh your browsers cache and cookies and then try to login again, this should load the workload-matrix
- resolved Sep 19, 2025, 01:34 PM UTC
The issue has been identified and resolved; you should no longer experience a white screen after trying to login in Basecone again. If you are still experiencing a white screen or an redirect to your user setting please delete the cookie of your browser after which it should work again.