Basecone Outage History

We have identified the root cause of this issue: A recent update caused authentication issues with cached data on the user's browser. The only solution is to close Basecone, clear all cache and cookies and then to open the app again. We will continue to monitor the situation and help users with this process.

We have found the rootcause and creating a fix for the problem. performance should be getting back to normal and you should be able to resum posting to the accountingsystem again.

The problem has been identified and action has been taken, the posting should work normally again shortly.

We have found the cause and have solved it and are now monitoring the slowness which should improve for all users in the upcoming hour.

We have found the cause of the performance issues. A fix is implemented but slowness may persist for a while longer. We will continue to monitor this situation closely.

Due to an outage in Cloudflare's Global Network, we are receiving reports that making bookings to Twinfield is currently not possible. You may also experience issues retrieving or updating supplier information, posting rules and other information retrieved from Twinfield. Other accounting may also be affected.

The root cause of the issue has been found and newly uploaded documents are now going through recognition immediately. Documents that have been tagged earlier and are not yet processed, will be re-recognised in batches. We will continue to monitor this situation.

Due to the reprocessing of all queued documents, recently tagged documents may experience some delay.

All posting rules have been restored, but we are receiving reports that some automatic posting conditions are missing for the administrations that were affected. We are currently investigating this.

A fix is being implemented to solve the issue, VAT codes should appear back again for freshly tagged items. We are monitoring the roll out at this moment.