Basecone incident

Multivers/Boekhoudgemak - Posting issue Basecone doesn't apply postingline properly

Minor Resolved View vendor source →

Basecone experienced a minor incident on July 4, 2025 affecting Document Automation Service, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2025, 11:26 AM UTC
Resolved
Jul 07, 2025, 08:20 AM UTC
Duration
2d 20h
Detected by Pingoru
Jul 04, 2025, 11:26 AM UTC

Affected components

Document Automation Service

Update timeline

  1. investigating Jul 04, 2025, 11:26 AM UTC

    We are investigating the issue and looking for a fix. We are advising to manually book the documents and check the booking proposal before booking to Multivers / Boekhoudgemak when processing documents.

  2. identified Jul 04, 2025, 01:52 PM UTC

    The issue has been identified and action is being taken to address the problem, as deploy the solution as fast as possible.

  3. monitoring Jul 04, 2025, 05:22 PM UTC

    A fix is being implemented to solve the issue, VAT codes should appear back again for freshly tagged items. We are monitoring the roll out at this moment.

  4. resolved Jul 07, 2025, 08:20 AM UTC

    A fix has been implemented to resolve the issue.