- Detected by Pingoru
- Apr 30, 2026, 07:54 AM UTC
- Resolved
- May 01, 2026, 08:03 PM UTC
- Duration
- 1d 12h
Affected: Mail Processing
Timeline · 3 updates
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identified Apr 30, 2026, 07:54 AM UTC
Mail processing service is currently degraded for some customers in the US region. Engineering has identified the issue and is working to restore full capacity to the service. Message ingestion is unaffected, but new items and some search results may be unavailable until service is restored.
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monitoring May 01, 2026, 03:25 PM UTC
Mail processing service has been restored for nearly all customers with a very small set of affected items remaining. We are continuing to work towards resolution for those remaining items.
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resolved May 01, 2026, 08:03 PM UTC
This issue has been resolved for all customers and mail processing has been restored to full capacity. All items are now available for search results.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 02:14 PM UTC
- Resolved
- Apr 28, 2026, 06:27 PM UTC
- Duration
- 4h 12m
Affected: Configuration Propagation
Timeline · 5 updates
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investigating Apr 28, 2026, 02:14 PM UTC
An issue has been identified with our configuration propagation taking much longer than expected. We are working on identifying the problem - there will be no associated downtime for the applications hosted. Please stay tuned for more updates on this issue as we continue to make progress and ensure normal stability of operations.
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investigating Apr 28, 2026, 02:17 PM UTC
We are continuing to investigate this issue.
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identified Apr 28, 2026, 05:37 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 28, 2026, 06:22 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 28, 2026, 06:27 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 08:07 PM UTC
- Resolved
- Apr 27, 2026, 08:53 PM UTC
- Duration
- 45m
Affected: XDR Service
Timeline · 2 updates
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investigating Apr 27, 2026, 08:07 PM UTC
Barracuda XDR is currently experiencing an issue with log ingestion into the XDR platform, which is impacting customers globally. Our engineering team is actively engaged with Databricks support to resolve this matter. We recognize the potential impact this may have on your business operations and remain fully committed to restoring full functionality as quickly as possible. Further updates will be provided once the root cause has been identified. Thank you for your patience and understanding.
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resolved Apr 27, 2026, 08:53 PM UTC
Our Datalake vendor has restored the Compute service, however there is no impact to our logs ingestion service in XDR. Hence, closing this incident
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 08:56 PM UTC
- Resolved
- Apr 22, 2026, 01:20 AM UTC
- Duration
- 4h 23m
Affected: XDR Service
Timeline · 3 updates
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investigating Apr 21, 2026, 08:56 PM UTC
Barracuda XDR is currently experiencing an issue affecting the ingestion of logs into the XDR platform, which is impacting customers in the Canada region. Our engineering team is actively working with Databricks Support to investigate and resolve this matter. We acknowledge the potential impact on your business operations and want to assure you that we are fully committed to restoring full functionality as quickly as possible. Further updates will be provided once the root cause has been identified. Thank you for your patience and understanding.
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monitoring Apr 21, 2026, 09:22 PM UTC
Our engineering team has worked with the datalake vendor to restore service in the Canada region, and the log ingestion service is now operating normally. We will continue to monitor the system closely to ensure it remains fully operational.
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resolved Apr 22, 2026, 01:20 AM UTC
This incident has been resolved by the datalake vendor, and the impacted service is fully operational
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 04:48 PM UTC
- Resolved
- Apr 16, 2026, 06:37 AM UTC
- Duration
- 13h 49m
Affected: Configuration Service
Timeline · 4 updates
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investigating Apr 15, 2026, 04:48 PM UTC
We are experiencing issues with the secureedge service. We are investigating the issue.
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identified Apr 15, 2026, 06:01 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 15, 2026, 06:13 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 16, 2026, 06:37 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 07:29 PM UTC
- Resolved
- Apr 09, 2026, 11:26 PM UTC
- Duration
- 3h 57m
Affected: User Interface
Timeline · 3 updates
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investigating Apr 09, 2026, 07:29 PM UTC
We are currently investigating this issue.
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monitoring Apr 09, 2026, 07:40 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 09, 2026, 11:26 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 12:29 AM UTC
- Resolved
- Apr 03, 2026, 07:37 PM UTC
- Duration
- 1d 19h
Affected: Email ProcessingEmail Processing
Timeline · 4 updates
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investigating Apr 02, 2026, 12:29 AM UTC
We are currently investigating this issue.
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identified Apr 02, 2026, 12:55 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 02, 2026, 02:13 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 03, 2026, 07:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 11:49 AM UTC
- Resolved
- Mar 30, 2026, 02:48 PM UTC
- Duration
- 2h 59m
Affected: XDR Dashboard
Timeline · 3 updates
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identified Mar 30, 2026, 11:49 AM UTC
Barracuda XDR is currently experiencing an issue affecting the visibility of data sources within the XDR dashboard (CSD). As a result, log degradation alerts generated from March 28 may be false positives. The data sources impacted include Windows and certain firewall integrations. Our engineering team has identified the root cause as a failure in the API call to the datalake and is actively working to resolve the issue. We acknowledge the potential impact this may have on your business operations and remain fully committed to restoring full functionality as quickly as possible. We would also like to confirm that there is no impact to event ingestion or signal detection within the XDR platform.
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monitoring Mar 30, 2026, 02:13 PM UTC
We have successfully implemented a solution to address the data source visibility issue within the XDR Dashboard. We will continue to monitor the system to ensure it is fully operational.
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resolved Mar 30, 2026, 02:48 PM UTC
This incident has been resolved, and the visibility of data sources within the XDR dashboard (CSD) is now fully operational
Read the full incident report →
- Detected by Pingoru
- Mar 28, 2026, 10:53 AM UTC
- Resolved
- Mar 29, 2026, 03:18 PM UTC
- Duration
- 1d 4h
Affected: Mail Processing
Timeline · 4 updates
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investigating Mar 28, 2026, 10:53 AM UTC
Mail processing may be impacted for up to 15% of customers in the UK region. Affected customers may experience a delay in new mail processing until service is restored.
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identified Mar 28, 2026, 10:55 AM UTC
The issue has been identified and our engineers are working with operations staff to restore services.
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identified Mar 28, 2026, 11:11 AM UTC
We are continuing to restore service. The number of affected customers in the region is now below 10%.
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resolved Mar 29, 2026, 03:18 PM UTC
All customer impact has been resolved and mail processing is fully restored for all customers in the region.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 01:18 PM UTC
- Resolved
- Mar 27, 2026, 05:57 PM UTC
- Duration
- 4h 38m
Affected: Email Processing
Timeline · 2 updates
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monitoring Mar 27, 2026, 01:18 PM UTC
We're currently experiencing ingestion delays with incident response. A fix has been identified and we're currently monitoring.
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resolved Mar 27, 2026, 05:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 08:25 AM UTC
- Resolved
- Mar 30, 2026, 04:31 PM UTC
- Duration
- 3d 8h
Affected: XDR Service
Timeline · 3 updates
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monitoring Mar 27, 2026, 08:25 AM UTC
Barracuda XDR is currently experiencing an issue with the ingestion of Barracuda Email events. This complication may result in delays or the potential loss of events from 6:30am to 8am UTC, impacting customers in the US region. Our engineering team has resolved the email events ingestion issue to process the real-time events flow and is diligently working to reingest the missed events. We understand the possible repercussions this may have on your business operations and are committed to restoring full functionality as swiftly as possible. We will provide further updates once a comprehensive solution is in place. We appreciate your patience and understanding during this time.
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monitoring Mar 30, 2026, 03:20 PM UTC
The re-ingestion of historical Barracuda Email events from March 27, 6:30 AM to 8:00 AM UTC, will be completed by the end of the business day today.
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resolved Mar 30, 2026, 04:31 PM UTC
This incident has been resolved, and the Barracuda Email events ingestion in US is fully operational
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 12:39 PM UTC
- Resolved
- Mar 20, 2026, 06:10 PM UTC
- Duration
- 5h 31m
Affected: Web InterfaceCloud to Cloud Backups
Timeline · 3 updates
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investigating Mar 20, 2026, 12:39 PM UTC
We are investigating an issue with Cloud-to-Cloud Backup that is causing long-running backup jobs and user interface slowness.
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monitoring Mar 20, 2026, 01:55 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 20, 2026, 06:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 10:05 PM UTC
- Resolved
- Mar 13, 2026, 01:18 PM UTC
- Duration
- 15d 15h
Affected: Mail Delivery
Timeline · 2 updates
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identified Feb 25, 2026, 10:05 PM UTC
We are aware of a problem where outbound email in EGD to Microsoft Domains is experiencing high deferral rates and are currently monitoring the situation.
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resolved Mar 13, 2026, 01:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2026, 10:15 AM UTC
- Resolved
- Feb 25, 2026, 09:10 AM UTC
- Duration
- 22h 54m
Affected: Configuration Service
Timeline · 4 updates
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investigating Feb 24, 2026, 10:15 AM UTC
We are experiencing issues with propagating configuration changes from the SEM to boxes. We are investigating the issue. No impacts to user data.
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monitoring Feb 24, 2026, 11:31 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Feb 24, 2026, 01:58 PM UTC
We are continuing to monitor for any further issues.
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resolved Feb 25, 2026, 09:10 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2026, 04:02 AM UTC
- Resolved
- Mar 03, 2026, 10:29 PM UTC
- Duration
- 7d 18h
Affected: XDR Service
Timeline · 3 updates
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identified Feb 24, 2026, 04:02 AM UTC
Barracuda XDR is currently experiencing an issue with the ingestion of O365 events in US region. This complication may result in delays or the potential loss of events from 20 February 2026 at 23:00 UTC, impacting customers in the US region. Our engineering team has resolved the O365 ingestion issue to process the real-time events flow and is diligently working to reingest the historic events. We understand the possible repercussions this may have on your business operations and are committed to restoring full functionality as swiftly as possible. We will provide further updates once a comprehensive solution is in place. We appreciate your patience and understanding during this time.
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monitoring Feb 25, 2026, 02:38 PM UTC
We have successfully implemented a comprehensive solution to address the delayed ingestion of O365 events in the US region. We will continue to monitor the impacted system to ensure its fully operational. Additionally, we are working diligently to process the backlog of o365 events between 20 February 2026 and 22 February 2026.
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resolved Mar 03, 2026, 10:29 PM UTC
This incident has been resolved, and o365 events ingestion in the US is now fully operational.
Read the full incident report →
- Detected by Pingoru
- Feb 16, 2026, 04:01 AM UTC
- Resolved
- Feb 17, 2026, 05:20 PM UTC
- Duration
- 1d 13h
Affected: Web InterfaceEmail Alerts / Reports
Timeline · 3 updates
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investigating Feb 16, 2026, 04:01 AM UTC
We are currently experiencing an issue affecting all regions: - Configuration changes are not propagating to appliances in a timely manner. - The dashboard is also affected, with notable delays in updates appearing. - Restore Browser (cloud view) is delayed. Local restores will continue to function, but cloud data may appear outdated until the incident is resolved. At this time, any new schedules or configuration changes may not be applied to units, and Restore Browser may not display recent data. Replication to Barracuda Cloud appears to be functioning normally. We will provide further updates as the situation progresses. Thank you for your patience.
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monitoring Feb 16, 2026, 03:51 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 17, 2026, 05:20 PM UTC
This incident is now resolved
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 10:30 PM UTC
- Resolved
- Feb 10, 2026, 11:10 PM UTC
- Duration
- 39m
Affected: Dashboard UIDashboard UI
Timeline · 2 updates
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monitoring Feb 10, 2026, 10:30 PM UTC
A provider issue is resulting in intermittent web interface access problems for some customers on IP/IR. We've been notified that the issue has resolved and access should return to normal shortly.
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resolved Feb 10, 2026, 11:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 05:27 PM UTC
- Resolved
- Feb 11, 2026, 03:06 PM UTC
- Duration
- 21h 39m
Affected: Email Processing
Timeline · 3 updates
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identified Feb 10, 2026, 05:27 PM UTC
Incident Response is currently experiencing an issue that is impacting the ability to create incidents and remediate emails. These issues may result in errors when viewing emails, searching for emails, and creating incidents within the Incident Response platform.
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monitoring Feb 10, 2026, 08:20 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 11, 2026, 03:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 04:21 PM UTC
- Resolved
- Feb 13, 2026, 04:08 PM UTC
- Duration
- 3d 23h
Affected: End-user Access
Timeline · 5 updates
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investigating Feb 09, 2026, 04:21 PM UTC
Barracuda Cloud Archiving Service (BCAS) is currently experiencing an issue impacting message retrieval and export functionality for some customers, primarily in the EU and UK regions. Our engineers are actively working to restore normal service as quickly as possible. We understand this has an impact on your business, and we are working with urgency to get you back up and running.
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investigating Feb 09, 2026, 04:23 PM UTC
We are continuing to investigate this issue.
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monitoring Feb 11, 2026, 02:09 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Feb 13, 2026, 04:06 PM UTC
We are continuing to monitor for any further issues.
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resolved Feb 13, 2026, 04:08 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 03:50 PM UTC
- Resolved
- Feb 18, 2026, 06:24 PM UTC
- Duration
- 9d 2h
Affected: Offsite Transfers
Timeline · 2 updates
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monitoring Feb 09, 2026, 03:50 PM UTC
There was a previous incident on 06 Feb 2026 which is resolved. However to fully validate the resolution, all file share data for the affected customers was re-queued to replicate to the Barracuda Cloud. This did not re-queue all data only the the data that was not replicated as a result of the incident. Customer will see a discrepancy in the replication queue size until the validation check completes.
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resolved Feb 18, 2026, 06:24 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 02:38 PM UTC
- Resolved
- Feb 10, 2026, 01:34 PM UTC
- Duration
- 22h 56m
Affected: Cloud to Cloud Backups
Timeline · 3 updates
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investigating Feb 09, 2026, 02:38 PM UTC
We are investigating a small number of long-running backup jobs in the US. This may also affect the next scheduled backup job.
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monitoring Feb 09, 2026, 08:46 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 10, 2026, 01:34 PM UTC
This incident has been resolved.
Read the full incident report →
