Barracuda Outage History

Barracuda XDR is currently experiencing an intermittent service disruption affecting Microsoft O365 event ingestion since 06:30 UTC on 2 October. As a result, some older events from 29 September were ingested, which may have generated duplicate or redundant alert notifications. Our engineering team has identified the root cause and implemented the necessary corrective actions to restore normal service operations. Please accept our apologies for any inconvenience this may have caused, particularly with regard to the duplicate or redundant alert notifications. Our team is working diligently to restore full functionality at the earliest. We will continue to provide updates as progress is made and will notify you once all affected functionality has been fully restored. We appreciate your patience, understanding, and continued support during this time.

Due to an internal processing issue, alarm delivery was delayed beginning at approximately 3:16 PM EST on September 30. The issue has been resolved, and we began re-emitting the affected alarms at approximately 9:08 AM EST on October 1. Due to system throttling, the alarms are being re-emitted in batches and may continue arriving through approximately 11:00 AM EST.

NetSec firewall alerts for us-east and eu-west customers developed a backlog. Processing resources have been added and the backlog is coming down.

Firewall datasource alerts will be delayed for US, EU-West customers. We have mitigated the root-cause. The log backlog is being processed currently.

Log processing is recovered and the engineering team is researching log restoration.

Backlogs have been processed and we are verifying recovery is complete

Data flow and real time alerting has been restored. Event detection on the data from approximately 16:00 to 18:00 GMT may be delayed.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Logins and operation are currently restored and we will be monitoring to ensure root cause has been addressed.

A fix has been implemented and we are monitoring the results.

Search functionality and mailflow have been restored. Mailflow is experiencing a backup of a few hours.

Barracuda XDR experienced an intermittent service disruption affecting signal detection for the CloudGen Firewall data source from July 24 at 1:40 AM UTC through today, impacting customers in the EU region. During this period, threat detection data from this source was not processed by our detection engine and, consequently, alerts associated with this data source may not have been generated. Our engineering team has identified the root cause of the issue and has implemented the necessary corrective measures to restore normal operations. We will continue to closely monitor the environment to ensure service stability and confirm the full recovery of all impacted functionality. We sincerely regret this disruption and any inconvenience it may have caused. Maintaining the reliability and integrity of our services remains a top priority, and we appreciate your patience, understanding, and continued trust.

Attempting to creating a new incident could result in a longer than usual "pending creation" state. We have identified the issue, implemented a fix, and are monitoring the solution. Thank you for your patience as the system continues to recover.

The system is stable and recovered. We will continue to monitor for the next several hours.

Barracuda XDR experienced an intermittent disruption in signal detection following the rollout of changes to SIEM rule enrichment earlier this morning (UTC). As a result, alert generation may have been delayed across all regions. Our engineering team promptly identified the underlying cause and implemented the appropriate corrective actions to restore normal functionality. We will continue to closely monitor the environment to ensure ongoing stability and the full restoration of expected operational performance.

We have successfully implemented a solution to address the data source visibility issue within the XDR Dashboard. We will continue to monitor the system to ensure it is fully operational.

We are monitoring the results.

Our engineering team will be conducting a scheduled system upgrade to the data streaming solution that supports the Email Security Events Ingestion Service. This maintenance window is expected to be completed within one hour. We anticipate minimal disruption to the affected ingestion service during this period.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.