Barracuda had 51 outages in the last 2 years totaling 696h 6m of downtime — averaging 2.1 incidents per month.
There were 51 Barracuda outages since October 20, 2025 totaling 696h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this outage in IN region.
A fix has been implemented and we are monitoring.
This incident has been resolved.
We have identified an issue that is affecting a set number of customers in the Japan region. We are actively working to resolve the issue, continue to check this page for more updates. This issue will affect the following components: - Customers with File Share backups configured cannot see their File Share data in the Restore browser - Replication for File Share data has not occurred since 3 AM UTC on January 27. This will cause the replication queue age to grow in the dashboard. - Customers may also receive an email notification regarding their replication queue age. - Customers will be unable to make configuration changes
A fix has been implemented and we are currently monitoring the results
This incident has been resolved
Due to an on-going Microsoft 365 service degradation, Cloud-to-Cloud Backup jobs are currently impacted. We are monitoring the situation and will resume normal operation as soon as possible.
This incident has been resolved.
We're seeing deferred email deliveries to Microsoft 365 (Exchange Online). Microsoft is returning a temporary error on inbound connections. Messages are queued by the sender's mail servers and will be retried automatically. Once Microsoft's service recovers, the messages should be delivered—no action needed from you. We're monitoring and will update when normal delivery resumes. More info on Microsoft global status: status.cloud.microsoft
Barracuda Networks is aware of reports of deferred email deliveries to Microsoft 365 (Exchange Online). Microsoft is currently returning a temporary error on inbound connections. Messages are queued by the sender's mail servers and will be retried automatically. Once Microsoft's service recovers, the messages should be delivered—no action needed from you. We're monitoring and will update when normal delivery resume. Status on Microsoft: status.cloud.microsoft
This incident has been resolved.
Our team is investigating reports of intermittent issues loading the Barracuda Backup Service web interface.
We've identified the problem, implemented a fix, and are monitoring the results.
This incident has been resolved.
We are investigating an issue with the web interface for Barracuda Backup Service. Users are unable to access device information globally.
The issue has been identified, a fix has been implemented, and we're monitoring the results.
This incident has been resolved.
Barracuda XDR has encountered an issue with firewall events ingestion in EU region from 11PM UTC, which could result in delayed ingestion. Our engineering team has identified the root cause this failure due to recent rollout and is diligently working on addressing this issue. We recognize the potential impact on your business operations and are fully committed to restoring full functionality as swiftly as possible. However, we would like to ensure that there is no impact to the signals detection in the XDR platform.
We have successfully implemented a solution to address this issue, and the events ingestion in the EU region has resumed normal operations. We will continue to monitor the system to ensure its full functionality.
This incident has been resolved, and the events ingestion in EU is now fully operational
Barracuda XDR has encountered an issue with events ingestion through the XDR Collector in the EU region, which may result in a delay in ingestion. Our engineering team has identified the root cause as a constraint in infrastructure resource capacity and is diligently working on provisioning the necessary resources to resolve this matter. We acknowledge the potential impact on your business operations and are fully committed to restoring full functionality as swiftly as possible. Please rest assured that we are taking all necessary steps to ensure that there is no impact on the signals detection within the XDR platform. Thank you for your understanding and patience.
We have successfully implemented a solution to address this issue, and the events ingestion in the EU region has resumed normal operations. We will continue to monitor the system to ensure its full functionality.
This incident has been resolved, and the events ingestion in the EU region is now fully operational
Partners and end customers in the EU and AU regions may see delays in processing mail.
We are investigating an issue that is affecting journaling in the EMEA and APAC regions. Email journaling may be delayed by this issue. If you have detected a build up in journal queues, we appreciate your patience as we work to collect those emails.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. There is no delay in processing at this time and systems are back to normal.
Incident Response is currently experiencing a delay in reporting and do not have data after November 28th. We are currently investigating and will update once the issue has been identified.
A fix has been implemented and we are monitoring the results. We expect that it will take a few days for the data to be available as the system recovers.
Reporting data is now all populated and available. We appreciate your patience as this issue was resolved and remdiated.
We've identified a problem with US mailflow that is currently resulting in degraded performance. We have identified the problem and are working on a resolution.
A fix has been implemented, and mailflow and deferral rates are recovering.
This incident has been resolved. Mailflow and deferral rates are back to nominal levels.
We are investigating an issue that is affecting Search in the all regions. Search queries may experience issues until resolved.
We have identified the issue that is affecting Search in the all regions and are working to resolve as quickly as possible. Search queries may continue to experience issues until resolved.
We have identified the issue that is affecting Search in the all regions and are working to resolve as quickly as possible. Search queries may continue to experience issues until resolved.
This incident has been resolved.
Barracuda XDR has encountered an issue with accessing the XDR dashboard (dashboard.skoutsecure.com). Our engineering team has identified the root cause as a constraint in infrastructure resource capacity and is diligently working on provisioning the necessary resources to resolve this issue. We understand the potential impact on your business operations and are fully committed to restoring full functionality as swiftly as possible. Please be assured that this issue does not affect the ingestion of events or the detection of signals within the XDR platform. We will provide further updates once a solution has been implemented. Your patience and understanding during this time are greatly appreciated.
We have implemented a solution to resolve this issue and the XDR dashboard is up and running now. We will continue to monitor to ensure it is fully operational
This incident has been resolved, and the XDR dashboard is now fully operational
BCAS is currently experiencing mail processing delays in the APAC region.
A fix has been implemented and mail flow is being monitored. We may continue to see some delays in mail processing.
The mail processing delays have been resolved and normal mail flow has resumed.
Barracuda XDR is currently experiencing an issue with the ingestion of O365 events, which may cause delays or events loss from 16:00 UTC due to Microsoft 365 service degradation (refer the below link). We are starting to see the recovery of o365 ingestion, however some customers may continue to experience degraded performance. We continue to monitor the service from upstream provider. Thank you for your patience and understanding. https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
The impacted service has been recovered.
The impacted service has been recovered and fully operational. This incident has been resolved
We are investigating reports of slow or unsuccessful Cloud Archiving Service web interface loading, which is related to an issue with our upstream provider.
Services appear to have recovered. We are continuing to monitor.
This incident has been resolved.
We are investigating reports of slow or unsuccessful Cloud-to-Cloud Backup web interface loading, which is related to an issue with our upstream provider.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of slow or unsuccessful Data Inspector web interface loading, which is related to an issue with our upstream provider.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue that is affecting the Email Gateway Defense web interface. User interface performance may be affected by this issue.
The Email Gateway Defense web interface issue has stabilized, and UI performance is back to normal. We are continuing to monitor.
This incident has been resolved.
CloudGen Access is currently experiencing increased latency resulting from an AWS outage that is impacting our services. Our engineers are currently working with AWS to get our services back online. We understand this has an impact on your business, and we are working to get you up and running as quickly as possible.
The issue had been resolved.
BCAS is currently experiencing an issue resulting from an AWS outage that is impacting our services. Our engineers are currently working with AWS to get our services back online. We understand this has an impact on your business, and we are working to get you up and running as quickly as possible.
This incident has been resolved.
Content Shield is currently experiencing an issue resulting from an AWS outage that is impacting our services. Our engineers are currently working with AWS to get our services back online. We understand this has an impact on your business, and we are working to get you up and running as quickly as possible.
The issue had been resolved.
View is currently experiencing an issue resulting from an AWS outage that is impacting SMTP. Our engineers are currently working to identify the cause and get our services back online. We understand this has an impact on your business, and we are working to get you up and running as quickly as possible. We will provide another update once the issue has been identified and we have started to implement a solution. (edited)
View is currently experiencing an issue resulting from an AWS outage that is impacting SMTP. Our engineers are currently working to identify the cause and get our services back online. We understand this has an impact on your business, and we are working to get you up and running as quickly as possible.
The issue with AWS has resolved and the delayed SMTP has been processed.
Barracuda XDR was experiencing an intermittent issue due to degraded performance from AWS Cloud, which may cause delayed alerts generations. Our engineering has been actively working with the AWS and Databricks support to address this issue. We are committed to restoring full functionality as swiftly as possible. We will provide further updates once the solution is in place. Thank you for your patience and understanding
Our engineering team is actively working with the cloud infrastructure provider on a mitigation. Further updates will be provided in an hour, or as events warrant.
Our cloud provider has resolved the issue and all cloud services have returned to normal operations. Consequently, the impacted XDR services are now fully operational.
We are investigating an issue that is affecting Impersonation Protection and Incident Response in the US region. There may be delays in mail processing until this is resolved.
This incident has been resolved.