Barracuda XDR - Service Disruption on Email events ingestion

Update timeline

1. monitoring Mar 27, 2026, 08:25 AM UTC

   Barracuda XDR is currently experiencing an issue with the ingestion of Barracuda Email events. This complication may result in delays or the potential loss of events from 6:30am to 8am UTC, impacting customers in the US region. Our engineering team has resolved the email events ingestion issue to process the real-time events flow and is diligently working to reingest the missed events. We understand the possible repercussions this may have on your business operations and are committed to restoring full functionality as swiftly as possible. We will provide further updates once a comprehensive solution is in place. We appreciate your patience and understanding during this time.

2. monitoring Mar 30, 2026, 03:20 PM UTC

   The re-ingestion of historical Barracuda Email events from March 27, 6:30 AM to 8:00 AM UTC, will be completed by the end of the business day today.

3. resolved Mar 30, 2026, 04:31 PM UTC

   This incident has been resolved, and the Barracuda Email events ingestion in US is fully operational