Barracuda incident

Impersonation Protection and Incident Response - Slow email ingestion is limiting search and resulting in error in searching for messages

Major Resolved View vendor source →

Barracuda experienced a major incident on April 2, 2026 affecting Email Processing and Email Processing, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 12:29 AM UTC
Resolved
Apr 03, 2026, 07:37 PM UTC
Duration
1d 19h
Detected by Pingoru
Apr 02, 2026, 12:29 AM UTC

Affected components

Email ProcessingEmail Processing

Update timeline

  1. investigating Apr 02, 2026, 12:29 AM UTC

    We are currently investigating this issue.

  2. identified Apr 02, 2026, 12:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2026, 02:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 03, 2026, 07:37 PM UTC

    This incident has been resolved.