Barracuda incident

Mail processing degraded in US region

Minor Resolved View vendor source →
Started
Apr 30, 2026, 07:54 AM UTC
Resolved
May 01, 2026, 08:03 PM UTC
Duration
1d 12h
Detected by Pingoru
Apr 30, 2026, 07:54 AM UTC

Affected components

Mail Processing

Update timeline

  1. identified Apr 30, 2026, 07:54 AM UTC

    Mail processing service is currently degraded for some customers in the US region. Engineering has identified the issue and is working to restore full capacity to the service. Message ingestion is unaffected, but new items and some search results may be unavailable until service is restored.

  2. monitoring May 01, 2026, 03:25 PM UTC

    Mail processing service has been restored for nearly all customers with a very small set of affected items remaining. We are continuing to work towards resolution for those remaining items.

  3. resolved May 01, 2026, 08:03 PM UTC

    This issue has been resolved for all customers and mail processing has been restored to full capacity. All items are now available for search results.

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