Barracuda incident

BCAS: Mail processing partial outage in UK region

Major Resolved View vendor source →

Barracuda experienced a major incident on March 28, 2026 affecting Mail Processing, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2026, 10:53 AM UTC
Resolved
Mar 29, 2026, 03:18 PM UTC
Duration
1d 4h
Detected by Pingoru
Mar 28, 2026, 10:53 AM UTC

Affected components

Mail Processing

Update timeline

  1. investigating Mar 28, 2026, 10:53 AM UTC

    Mail processing may be impacted for up to 15% of customers in the UK region. Affected customers may experience a delay in new mail processing until service is restored.

  2. identified Mar 28, 2026, 10:55 AM UTC

    The issue has been identified and our engineers are working with operations staff to restore services.

  3. identified Mar 28, 2026, 11:11 AM UTC

    We are continuing to restore service. The number of affected customers in the region is now below 10%.

  4. resolved Mar 29, 2026, 03:18 PM UTC

    All customer impact has been resolved and mail processing is fully restored for all customers in the region.