aXcelerate Outage History

aXcelerate had 15 outages in the last 2 years totaling 43h 19m of downtime — averaging 0.6 incidents per month.

There were 15 aXcelerate outages since May 22, 2025 totaling 43h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.axcelerate.com.au

Notice May 14, 2026

System slowness detected - Snapper

Detected by Pingoru: May 14, 2026, 02:19 AM UTC
Resolved: May 14, 2026, 02:50 AM UTC
Duration: 31m

Affected: aXcelerate Production

Timeline · 3 updates

investigating May 14, 2026, 02:19 AM UTC

We have detected slower than expected system performance and are currently in the process of investigating.
monitoring May 14, 2026, 02:30 AM UTC

We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
resolved May 14, 2026, 02:50 AM UTC

System performance has now returned to normal. We thank you for your patience in this matter.

Read the full incident report →

Minor March 25, 2026

Certificate Images not appearing

Detected by Pingoru: Mar 25, 2026, 11:06 PM UTC
Resolved: Mar 26, 2026, 12:12 AM UTC
Duration: 1h 6m

Affected: aXcelerate Production

Timeline · 4 updates

investigating Mar 25, 2026, 11:06 PM UTC

We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.
investigating Mar 25, 2026, 11:08 PM UTC

We are continuing to investigate this issue.
identified Mar 25, 2026, 11:39 PM UTC

We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.
resolved Mar 26, 2026, 12:12 AM UTC

This issue should now be resolved, thank you for your patience.

Read the full incident report →

Notice February 27, 2026

System slowness detected - Greenmount

Detected by Pingoru: Feb 27, 2026, 12:22 AM UTC
Resolved: Feb 27, 2026, 02:33 AM UTC
Duration: 2h 11m

Affected: aXcelerate Production

Timeline · 3 updates

investigating Feb 27, 2026, 12:22 AM UTC

We have detected slower than expected system performance and are currently in the process of investigating.
monitoring Feb 27, 2026, 12:45 AM UTC

We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
resolved Feb 27, 2026, 02:33 AM UTC

We are pleased to announce that the server issues experienced earlier have been resolved.

Read the full incident report →

Minor February 1, 2026

Assessments unavailable for Learners and Administrators

Detected by Pingoru: Feb 01, 2026, 11:02 PM UTC
Resolved: Feb 01, 2026, 11:27 PM UTC
Duration: 25m

Affected: Online Assessments

Timeline · 3 updates

investigating Feb 01, 2026, 11:02 PM UTC

We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.
monitoring Feb 01, 2026, 11:09 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 01, 2026, 11:27 PM UTC

We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

Read the full incident report →

Notice January 12, 2026

aXcelerate App Login Issue

Detected by Pingoru: Jan 12, 2026, 04:52 AM UTC
Resolved: Jan 12, 2026, 11:00 PM UTC
Duration: 18h 8m

Affected: Mobile Apps

Timeline · 3 updates

investigating Jan 12, 2026, 04:52 AM UTC

We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.
monitoring Jan 12, 2026, 06:53 AM UTC

A fix has been implemented for this issue. We are monitoring to confirm.
resolved Jan 13, 2026, 05:13 AM UTC

This incident has been resolved.

Read the full incident report →

Notice November 26, 2025

aXcelerate App - Workshop Assessments

Detected by Pingoru: Nov 26, 2025, 10:08 PM UTC
Resolved: Nov 27, 2025, 01:00 AM UTC
Duration: 2h 52m

Affected: aXcelerate Production

Timeline · 2 updates

investigating Nov 26, 2025, 10:08 PM UTC

We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.
resolved Nov 27, 2025, 01:00 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 15, 2025

Error within Learner Portal

Detected by Pingoru: Oct 15, 2025, 11:54 PM UTC
Resolved: Oct 16, 2025, 01:20 AM UTC
Duration: 1h 26m

Affected: Learner Portal

Timeline · 3 updates

investigating Oct 15, 2025, 11:54 PM UTC

We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.
monitoring Oct 16, 2025, 12:45 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 16, 2025, 01:20 AM UTC

This incident has been resolved.

Read the full incident report →

Notice September 30, 2025

System slowness detected

Detected by Pingoru: Sep 30, 2025, 04:52 AM UTC
Resolved: Sep 30, 2025, 05:48 AM UTC
Duration: 56m

Affected: aXcelerate Production

Timeline · 3 updates

investigating Sep 30, 2025, 04:52 AM UTC

We have detected slower than expected system performance and are currently in the process of investigating.
monitoring Sep 30, 2025, 05:19 AM UTC

We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
resolved Sep 30, 2025, 05:48 AM UTC

We are pleased to announce that the server issues experienced earlier have been resolved.

Read the full incident report →

Minor September 18, 2025

Blue Ribbon on Certificates

Detected by Pingoru: Sep 18, 2025, 05:00 AM UTC
Resolved: Sep 18, 2025, 07:30 AM UTC
Duration: 2h 29m

Affected: aXcelerate Production

Timeline · 4 updates

investigating Sep 18, 2025, 05:52 AM UTC

We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.
identified Sep 18, 2025, 05:53 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 18, 2025, 06:15 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 18, 2025, 08:48 AM UTC

A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

Read the full incident report →

Notice September 12, 2025

Scheduled Workflow Events

Detected by Pingoru: Sep 12, 2025, 02:00 PM UTC
Resolved: Sep 12, 2025, 02:00 PM UTC
Duration: —

Timeline · 1 update

resolved Sep 14, 2025, 11:51 PM UTC

Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.

Read the full incident report →

Major September 3, 2025

Accessing aXcelerate unavailable for Learners and Administrators

Detected by Pingoru: Sep 03, 2025, 09:13 AM UTC
Resolved: Sep 03, 2025, 09:48 AM UTC
Duration: 34m

Affected: Online Assessments

Timeline · 2 updates

investigating Sep 03, 2025, 09:13 AM UTC

We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.
resolved Sep 03, 2025, 09:48 AM UTC

This incident has been resolved.

Read the full incident report →

Notice July 6, 2025

USI Integration Outage

Detected by Pingoru: Jul 06, 2025, 10:53 PM UTC
Resolved: Jul 07, 2025, 05:10 AM UTC
Duration: 6h 16m

Affected: External Integration

Timeline · 4 updates

investigating Jul 06, 2025, 10:53 PM UTC

We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.
identified Jul 06, 2025, 11:43 PM UTC

The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages
identified Jul 07, 2025, 05:09 AM UTC

Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages
resolved Jul 07, 2025, 05:10 AM UTC

This incident has been resolved.

Read the full incident report →

Notice June 17, 2025

System slowness detected - Burleigh

Detected by Pingoru: Jun 17, 2025, 11:56 PM UTC
Resolved: Jun 18, 2025, 02:49 AM UTC
Duration: 2h 53m

Affected: aXcelerate Production

Timeline · 4 updates

investigating Jun 17, 2025, 11:56 PM UTC

We have detected slower than expected system performance on the Burleigh cluster and are currently in the process of investigating.
identified Jun 18, 2025, 12:45 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 18, 2025, 02:09 AM UTC

We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
resolved Jun 18, 2025, 02:49 AM UTC

We are pleased to announce that the server issues experienced earlier have been resolved.

Read the full incident report →

Minor May 29, 2025

Canvas and Moodle Integration Errors

Detected by Pingoru: May 29, 2025, 11:48 PM UTC
Resolved: May 30, 2025, 01:35 AM UTC
Duration: 1h 47m

Affected: External Integration

Timeline · 2 updates

investigating May 29, 2025, 11:48 PM UTC

We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.
resolved May 30, 2025, 01:35 AM UTC

We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.

Read the full incident report →

Notice May 29, 2025

Warehoused reports temporarily unavailable - Currumbin

Detected by Pingoru: May 29, 2025, 11:27 PM UTC
Resolved: May 30, 2025, 01:07 AM UTC
Duration: 1h 40m

Affected: Reporting System

Timeline · 2 updates

investigating May 29, 2025, 11:27 PM UTC

We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.
resolved May 30, 2025, 01:07 AM UTC

We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.

Read the full incident report →