aXcelerate incident

Certificate Images not appearing

Minor Resolved View vendor source →
Started
Mar 25, 2026, 11:06 PM UTC
Resolved
Mar 26, 2026, 12:12 AM UTC
Duration
1h 6m
Detected by Pingoru
Mar 25, 2026, 11:06 PM UTC

Affected components

aXcelerate Production

Update timeline

  1. investigating Mar 25, 2026, 11:06 PM UTC

    We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.

  2. investigating Mar 25, 2026, 11:08 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 25, 2026, 11:39 PM UTC

    We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.

  4. resolved Mar 26, 2026, 12:12 AM UTC

    This issue should now be resolved, thank you for your patience.

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