aXcelerate experienced a minor incident on September 18, 2025 affecting aXcelerate Production, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
aXcelerate Production
Update timeline
- investigating Sep 18, 2025, 05:52 AM UTC
We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.
- identified Sep 18, 2025, 05:53 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 18, 2025, 06:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2025, 08:48 AM UTC
A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.