aXcelerate experienced a notice incident on January 12, 2026 affecting Mobile Apps, lasting 18h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile Apps
Update timeline
- investigating Jan 12, 2026, 04:52 AM UTC
We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.
- monitoring Jan 12, 2026, 06:53 AM UTC
A fix has been implemented for this issue. We are monitoring to confirm.
- resolved Jan 13, 2026, 05:13 AM UTC
This incident has been resolved.