Availity Outage History
Availity major outage · 44 active incidents · 99 long-running issues View live status →Pingoru has recorded 1,930 incidents for Availity: 1,897 in the last 12 months and 848 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 190 | 720 of 720 (100%) |
| May 2026 | 309 | 744 of 744 (100%) |
| June 2026 | 276 | 720 of 720 (100%) |
| July 2026 | 256 | 744 of 744 (100%) |
| August 2026 | 308 | 744 of 744 (100%) |
| September 2026 | 236 | 720 of 720 (100%) |
| October 2026 | 286 | 598 of 598 (100%) |
Incidents, newest first
Notice July 1, 2026 WELLMARK BCBS (IOWA, SOUTH DAKOTA) - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are now processing normally. – WELLMARK BCBS (IOWA, SOUTH DAKOTA)
Started Jul 01, 2026, 05:49 PM UTC· resolved Jul 01, 2026, 05:49 PM UTC
- resolved Jul 01, 2026, 05:49 PM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/timeout errors. Customers are receiving AV01/VT05_035 errors. Next Steps and ETA for resolution: As of 7/1/2026, 11:40:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Notice July 1, 2026 Multiple Payers - BCBS TENNESSEE, SB890, BCBSTENNESSEE, SB8901 - 270 - Eligibility and Benefits Inquiry transactions are now processing normally. – BCBS TENNESSEE, SB890, BCBSTENNESSEE, SB8901
Started Jul 01, 2026, 03:56 PM UTC· resolved Jul 01, 2026, 03:56 PM UTC
- resolved Jul 01, 2026, 03:56 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/AAA*42 errors. Customers are receiving AV01/AAA*42 errors. Next Steps and ETA for resolution: As of 7/1/2026, 11:21:00 AM we are seeing successful transactions. We are considering this issue resolved. We received a notice from the payer that they are experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Notice July 1, 2026 Multiple Payers - HORIZON BCBS NEW JERSEY, HORIZONBCBSNJ_WEB, BCNJC - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are now processing normally. – HORIZON BCBS NEW JERSEY, HORIZONBCBSNJ_WEB, BCNJC
Started Jul 01, 2026, 02:05 PM UTC· resolved Jul 01, 2026, 02:05 PM UTC
- resolved Jul 01, 2026, 02:05 PM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/timeout errors. Customers are receiving AV01/VT05_035 errors. Next Steps and ETA for resolution: As of 7/1/2026, 9:45:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Notice June 30, 2026 CARESOURCE - Multiple Transactions - Due to scheduled maintenance Eligibility and Benefits Inquiry and Claim Status Inquiry transactions will be unavailable Tuesday, June 30th from 5:00:00 PM EDT through 8:00:00 PM EDT Tuesday, June 30th. 24d 1h HUMANA-CARESOURCE, CARESOURCE OF OHIO, CARESOURCE OF INDIANA, CARESOURCE OF WEST VIRGINIA and 1 more
Started Jun 30, 2026, 05:29 PM UTC· resolved Jul 24, 2026, 07:00 PM UTC
- scheduled Jun 30, 2026, 05:29 PM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
Notice June 30, 2026 CAREPLUS - Multiple Transactions - As of May 1, 2026, Availity will no longer support submission of retro authorization requests for Medicare members. Reminder, per CMS guidance, requests submitted after services are fully furnished must be processed a... – CAREPLUS
Started Jun 30, 2026, 05:29 PM UTC· resolved Jun 30, 2026, 05:29 PM UTC
- resolved Jun 30, 2026, 05:29 PM UTC
We are seeing Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
Notice June 30, 2026 GEISINGER HEALTH PLAN - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable. 52d 11h GEISINGER HEALTH PLAN
Started Jun 30, 2026, 10:43 AM UTC· resolved Aug 21, 2026, 10:25 PM UTC
- identified Jun 30, 2026, 10:43 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
Notice June 30, 2026 ANTHEM - NH - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures. – ANTHEM - NH
Started Jun 30, 2026, 03:11 AM UTC· resolved Jun 30, 2026, 03:11 AM UTC
- resolved Jun 30, 2026, 03:11 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors. Customers are receiving AAA*80 errors. Next Steps and ETA for resolution: As of 6/29/2026, 10:28:00 PM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Notice June 29, 2026 HCSC - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are now processing normally. – BCBSMT, BCBSIL, BCBSNM, BCBSOK and 8 more
Started Jun 29, 2026, 03:55 PM UTC· resolved Jun 29, 2026, 03:55 PM UTC
- resolved Jun 29, 2026, 03:55 PM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/VT02_030 errors. Customers are receiving VT05_035/VT02_030 errors. Next Steps and ETA for resolution: As of 6/29/2026, 11:18:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Notice June 29, 2026 CAREFIRST BLUECROSS BLUESHIELD - Multiple Transactions - We have been notified by the payer CareFirst of a system issue which is affecting their ability to respond to Eligibility and Benefits Inquiry and Claim Status Inquiry B2B transactions. The paye... – CAREFIRST BLUECROSS BLUESHIELD
Started Jun 29, 2026, 09:30 AM UTC· resolved Jun 29, 2026, 09:30 AM UTC
- resolved Jun 29, 2026, 09:30 AM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: As of 6/28/2026, 6:00:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Notice June 29, 2026 Premier Health - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable. 24d 15h Premier Health
Started Jun 29, 2026, 08:36 AM UTC· resolved Jul 24, 2026, 12:29 AM UTC
- identified Jun 29, 2026, 08:36 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
- resolved Jul 24, 2026, 12:29 AM UTC
This incident has been resolved.
Notice June 29, 2026 HCSC - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable. – BCBSMT, BCBSIL, BCBSNM, BCBSOK and 8 more
Started Jun 29, 2026, 08:15 AM UTC· resolved Jun 29, 2026, 08:15 AM UTC
- resolved Jun 29, 2026, 08:15 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_013 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: As of 6/29/2026, 1:00:00 AM we are seeing successful transactions. We are considering this issue resolved. We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.
Notice June 29, 2026 BLUE CROSS OF WASHINGTON AND ALASKA (PREMERA) - 270 - Eligibility and Benefits Inquiry transactions are now processing normally. – BLUE CROSS OF WASHINGTON AND ALASKA (PREMERA)
Started Jun 29, 2026, 08:03 AM UTC· resolved Jun 29, 2026, 08:03 AM UTC
- resolved Jun 29, 2026, 08:03 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors. Customers are receiving AAA*80 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.
Notice June 29, 2026 BCBS TENNESSEE - 270 - Eligibility and Benefits Inquiry transactions are now processing normally. – BCBS TENNESSEE
Started Jun 29, 2026, 07:16 AM UTC· resolved Jun 29, 2026, 07:16 AM UTC
- resolved Jun 29, 2026, 07:16 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors. Customers are receiving AAA*80 errors. Next Steps and ETA for resolution: As of 6/29/2026, 1:20:00 AM we are seeing successful transactions. We are considering this issue resolved. We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.
Notice June 29, 2026 BC PENNSYLVANIA CAPITAL - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable. – BC PENNSYLVANIA CAPITAL
Started Jun 29, 2026, 05:25 AM UTC· resolved Jun 29, 2026, 05:25 AM UTC
- resolved Jun 29, 2026, 05:25 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42/AAA*80 errors. Customers are receiving AAA*42 and AAA*80 errors. Next Steps and ETA for resolution: As of 6/28/2026, 7:00:00 PM we are seeing successful transactions. We are considering this issue resolved. We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.
Notice June 28, 2026 WELLCARE HEALTH PLANS - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable. 19h 21m WELLCARE HEALTH PLANS
Started Jun 28, 2026, 01:00 PM UTC· resolved Jun 29, 2026, 08:22 AM UTC
- identified Jun 28, 2026, 01:00 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jun 29, 2026, 08:22 AM UTC
This incident has been resolved.
Notice June 28, 2026 KYMEDICAID - 270 - Eligibility and Benefits Inquiry B2B transactions are experiencing intermittent failures. – KYMEDICAID
Started Jun 28, 2026, 02:08 AM UTC· resolved Jun 28, 2026, 02:08 AM UTC
- resolved Jun 28, 2026, 02:08 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Empty Payload errors. Next Steps and ETA for resolution: As of 6/27/2026, 8:55:00 PM we are seeing successful transactions. We are considering this issue resolved. There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Notice June 27, 2026 BCBSTX - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable. – BCBSTX
Started Jun 27, 2026, 11:57 PM UTC· resolved Jun 27, 2026, 11:57 PM UTC
- resolved Jun 27, 2026, 11:57 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors. Customers are receiving AAA*80 errors. Next Steps and ETA for resolution: As of 6/27/2026, 9:00:00 AM we are seeing successful transactions. We are considering this issue resolved. We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.
Notice June 27, 2026 Multiple Payers - AMERIHEALTH CARITAS NEW HAMPSHIRE, AMERIHEALTH CARITAS NORTH CAROLINA, AMERIHEALTH DISTRICT OF COLUMBIA, AMERIHEALTH CARITAS DELAWARE, AMERIHEALTH CARITAS NORTH CAROLINA, PRESTIGE HEALTH CHOICE - 270 - Eligibility and Benefits Inquiry... 1h 56m AMERIHEALTH CARITAS NEW HAMPSHIRE, AMERIHEALTH CARITAS NORTH CAROLINA, AMERIHEALTH DISTRICT OF COLUMBIA, AMERIHEALTH CARITAS DELAWARE
Started Jun 27, 2026, 07:31 AM UTC· resolved Jun 27, 2026, 09:28 AM UTC
- identified Jun 27, 2026, 07:31 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jun 27, 2026, 07:46 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jun 27, 2026, 09:28 AM UTC
This incident has been resolved.
Notice June 27, 2026 BLUE CROSS COMMUNITY OPTIONS - Claim Status Inquiry - Claim Status Inquiry B2B transactions are currently unavailable. 3d 4h BLUE CROSS COMMUNITY OPTIONS
Started Jun 27, 2026, 05:57 AM UTC· resolved Jun 30, 2026, 10:41 AM UTC
- identified Jun 27, 2026, 05:57 AM UTC
We are seeing Claim Status Inquiry transactions failing with VT06_036 errors. Customers are receiving Group is not Active errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jun 30, 2026, 10:41 AM UTC
This incident has been resolved.
Notice June 27, 2026 OPTIMA/SENTARA - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable. 1h 10m OPTIMA/SENTARA
Started Jun 27, 2026, 05:01 AM UTC· resolved Jun 27, 2026, 06:12 AM UTC
- identified Jun 27, 2026, 05:01 AM UTC
We are seeing 270 transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jun 27, 2026, 06:05 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jun 27, 2026, 06:12 AM UTC
This incident has been resolved.
Notice June 27, 2026 HNNC - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable. 3h 24m HNNC
Started Jun 27, 2026, 03:08 AM UTC· resolved Jun 27, 2026, 06:33 AM UTC
- identified Jun 27, 2026, 03:08 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jun 27, 2026, 06:33 AM UTC
This incident has been resolved.
Notice June 27, 2026 HCSC - ALL - Due to scheduled maintenance all transactions will be unavailable Saturday, June 27th from 5:00:00 PM EDT through 9:00:00 PM EDT Saturday, June 27th. 27d 17h BCBSMT, BCBSIL, BCBSNM, BCBSOK and 8 more
Started Jun 27, 2026, 01:37 AM UTC· resolved Jul 24, 2026, 07:00 PM UTC
- scheduled Jun 27, 2026, 01:37 AM UTC
Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
Notice June 27, 2026 Multiple Payers - 100260, SCMED - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable. 23d 4h 100260, SCMED
Started Jun 27, 2026, 01:07 AM UTC· resolved Jul 20, 2026, 05:29 AM UTC
- identified Jun 27, 2026, 01:07 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jul 20, 2026, 05:29 AM UTC
This incident has been resolved.
Notice June 27, 2026 Multiple Payers - 60054, AETNA - ALL - Due to scheduled maintenance all transactions will be unavailable Sunday, June 28th from 8:30:00 AM EDT through 2:00:00 PM EDT Sunday, June 28th. 27d 18h 60054, AETNA
Started Jun 27, 2026, 12:10 AM UTC· resolved Jul 24, 2026, 07:00 PM UTC
- scheduled Jun 27, 2026, 12:10 AM UTC
Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
Notice June 26, 2026 BCMS - 270 - Eligibility and Benefits Inquiry B2B transactions are experiencing intermittent failures. 16h 4m BCMS
Started Jun 26, 2026, 09:02 AM UTC· resolved Jun 27, 2026, 01:06 AM UTC
- identified Jun 26, 2026, 09:02 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
- resolved Jun 27, 2026, 01:06 AM UTC
This incident has been resolved.