Availity incident
Multiple Payers - BCBS TENNESSEE, SB890, BCBSTENNESSEE, SB8901 - 270 - Eligibility and Benefits Inquiry transactions are now processing normally.
Resolved on July 1, 2026, affecting BCBS TENNESSEE and SB890 and 1 more.
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/AAA*42 errors. Customers are receiving AV01/AAA*42 errors. Next Steps and ETA for resolution: As of 7/1/2026, 11:21:00 AM we are seeing successful transactions. We are considering this issue resolved. We received a notice from the payer that they are experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- resolved Jul 01, 2026, 03:56 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/AAA*42 errors. Customers are receiving AV01/AAA*42 errors. Next Steps and ETA for resolution: As of 7/1/2026, 11:21:00 AM we are seeing successful transactions. We are considering this issue resolved. We received a notice from the payer that they are experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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