Availity incident

Multiple Payers - BCBS TENNESSEE, SB890, BCBSTENNESSEE, SB8901 - 270 - Eligibility and Benefits Inquiry transactions are now processing normally.

Notice Resolved View vendor source →

Availity experienced a notice incident on July 1, 2026 affecting BCBS TENNESSEE and SB890 and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 03:56 PM UTC
Resolved
Jul 01, 2026, 03:56 PM UTC
Duration
—
Detected by Pingoru
Jul 01, 2026, 03:56 PM UTC

Affected components

BCBS TENNESSEESB890BCBSTENNESSEESB8901

Update timeline

  1. resolved Jul 01, 2026, 03:56 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/AAA*42 errors. Customers are receiving AV01/AAA*42 errors. Next Steps and ETA for resolution: As of 7/1/2026, 11:21:00 AM we are seeing successful transactions. We are considering this issue resolved. We received a notice from the payer that they are experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.