Availity incident

OPTIMA/SENTARA - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on June 27, 2026 affecting OPTIMA/SENTARA, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2026, 05:01 AM UTC
Resolved
Jun 27, 2026, 06:12 AM UTC
Duration
1h 10m
Detected by Pingoru
Jun 27, 2026, 05:01 AM UTC

Affected components

OPTIMA/SENTARA

Update timeline

  1. identified Jun 27, 2026, 05:01 AM UTC

    We are seeing 270 transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. identified Jun 27, 2026, 06:05 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  3. resolved Jun 27, 2026, 06:12 AM UTC

    This incident has been resolved.