Automatiq Sync App Outage History
Automatiq Sync App is up right nowPingoru has recorded 50 incidents for Automatiq Sync App: 13 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 3 of 720 (0%) |
| May 2026 | 2 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 4 | 5 of 744 (1%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 2 | 6 of 720 (1%) |
| October 2026 | 0 | 0 of 523 (0%) |
Incidents, newest first
Major September 21, 2026 Sync - Application Degradation 3h 10m Sync Application UI, Distribution and Processing, Transfers, Crawls. Transferless Delivery & Mobile QR Creation, Email Parsing
Started Sep 21, 2026, 04:04 PM UTC· resolved Sep 21, 2026, 07:15 PM UTC
- identified Sep 21, 2026, 04:04 PM UTC
We've identified an issue with Sync's services leading to latency in exporting and increased error rates within the application. Exporting, processing, and fulfillment are all still operating, but at a degraded capacity.
- monitoring Sep 21, 2026, 04:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2026, 07:15 PM UTC
This incident has been resolved.
Minor September 11, 2026 Sync - High Latency and Error Rates 2h 40m Sync Application UI, Distribution and Processing
Started Sep 11, 2026, 03:12 AM UTC· resolved Sep 11, 2026, 05:53 AM UTC
- investigating Sep 11, 2026, 03:12 AM UTC
We are currently investigating an issue that is causing a high error rate when loading Sync pages. While background processes are running, there is significant latency in distribution.
- investigating Sep 11, 2026, 04:48 AM UTC
Our team is still actively investigating this issue but has not yet found the root cause.
- monitoring Sep 11, 2026, 05:44 AM UTC
Our team has identified the root cause and deployed a change to resolve it.
- resolved Sep 11, 2026, 05:53 AM UTC
This incident has been resolved.
Major August 13, 2026 Issues with Stubhub Outage 1h 1m Sync Application UI, Distribution and Processing
Started Aug 13, 2026, 06:06 PM UTC· resolved Aug 13, 2026, 07:07 PM UTC
- identified Aug 13, 2026, 06:06 PM UTC
Stubhub is currently having a partial outage of their services. A significant portion of requests to their service are failing, including listing updates and order confirmations. We have escalated to their team to address this issue ASAP. We will provide additional updates as more information becomes available.
- identified Aug 13, 2026, 06:38 PM UTC
Stubhub team has localized the root cause and are currently waiting for the mitigation to be implemented. Once in place, this should help alleviate the additional errors. We will provide additional updates as more information becomes available.
- resolved Aug 13, 2026, 07:07 PM UTC
This incident has been resolved.
Minor July 31, 2026 Onehub POS users: Latency issues (After first fix) 2h 40m Distribution and Processing
Started Jul 31, 2026, 04:32 PM UTC· resolved Jul 31, 2026, 07:13 PM UTC
- monitoring Jul 31, 2026, 04:32 PM UTC
While the initial mitigation has helped reduce the impact, we are still seeing intermittent spikes affecting OneHub/Reach POS. The Stubhub team continues to review additional actions to bring performance fully back to normal and maintain stability. We will provide updates as they become available. Thank you for your patience!
- monitoring Jul 31, 2026, 06:55 PM UTC
Mitigation steps have been completed by the StubHub team, and error rates have dropped significantly. OneHub/Reach POS performance is returning to normal, and our team is continuing to monitor closely to confirm full recovery. We apologize for the disruption and appreciate your patience. We will share a final update once the system is fully stable.
- resolved Jul 31, 2026, 07:13 PM UTC
The service disruption affecting OneHub/Reach POS has been fully resolved. The Stubhub team confirmed their system performance is back to normal with error rates, latency, and processing all operating within expected levels.
Minor July 31, 2026 Issues with Onehub/ReachPro POS Processing only 1h 43m Distribution and Processing
Started Jul 31, 2026, 02:18 PM UTC· resolved Jul 31, 2026, 04:02 PM UTC
- identified Jul 31, 2026, 02:18 PM UTC
We are currently experiencing latency and timeout issues stemming from OneHub/Reach POS. Our team is aware, and StubHub has identified the issue and is actively working on a resolution. We will provide updates as they become available. Thank you for your patience!
- monitoring Jul 31, 2026, 03:42 PM UTC
StubHub has implemented a fix for the OneHub inventory issue. We believe the root cause has been addressed and are continuing to monitor to ensure everything is fully back to normal. We will keep you posted as the situation progresses.
- resolved Jul 31, 2026, 04:02 PM UTC
The OneHub POS issues have been fully resolved. Everything is back to normal, and you should no longer experience any disruptions with inventory retrieval. For any orders affected during the disruption, running a recheck will re-attempt to complete processing, including invoicing and confirmation, as long as the order has not been rejected.
Major July 28, 2026 Issues with Sync Platform 21m Sync Application UI, Distribution and Processing, Transfers, Crawls. Transferless Delivery & Mobile QR Creation, Email Parsing
Started Jul 28, 2026, 03:46 PM UTC· resolved Jul 28, 2026, 04:07 PM UTC
- identified Jul 28, 2026, 03:46 PM UTC
We are currently experiencing a significant system degradation affecting the Sync platform. Our team is actively working on a resolution and we will provide an update within the next 15 minutes.
- identified Jul 28, 2026, 03:49 PM UTC
Sync is currently is operationally degraded so there will be increased latency in all operations. The team is working on a mitigation and normal operations should be restored soon
- resolved Jul 28, 2026, 04:07 PM UTC
Normal operations have been restored on the Sync platform. We apologize for any inconvenience this may have caused.
Minor May 11, 2026 Ballpark issues 8m Distribution and Processing, Transfers, Crawls. Transferless Delivery & Mobile QR Creation
Started May 11, 2026, 02:42 PM UTC· resolved May 11, 2026, 02:50 PM UTC
- identified May 11, 2026, 02:42 PM UTC
Our Team is aware of and currently investigating issues affecting MLB Ballpark crawls and transfers. We’ll provide an update as soon as our team has more information.
- resolved May 11, 2026, 02:50 PM UTC
This incident has been resolved.
Minor May 6, 2026 Login issues due to 3rd party platform 4m Sync Application UI
Started May 06, 2026, 05:13 PM UTC· resolved May 06, 2026, 05:17 PM UTC
- identified May 06, 2026, 05:13 PM UTC
We are currently aware of an issue impacting product logins, which has been identified as a third-party service disruption. Our team is actively monitoring the situation and will provide an update as soon as services are fully restored.
- resolved May 06, 2026, 05:17 PM UTC
This incident has been resolved. We will be investigating more robust fault-tolerance around this particular use case.
Minor April 15, 2026 Email Parsing Slowness 2h 55m Email Parsing
Started Apr 15, 2026, 07:25 PM UTC· resolved Apr 15, 2026, 10:21 PM UTC
- identified Apr 15, 2026, 07:25 PM UTC
Our team has identified an issue causing delays with email parsing. We will update an ETA on a fix shortly.
- resolved Apr 15, 2026, 10:21 PM UTC
We have recovered from the delays in email parsing and put out a patch to prevent this scenario from occurring in future. Feel free to reach out to our Support teams if you see any issues.
Major April 9, 2026 Distribution Issues 6m Distribution and Processing
Started Apr 09, 2026, 12:28 PM UTC· resolved Apr 09, 2026, 12:34 PM UTC
- investigating Apr 09, 2026, 12:28 PM UTC
We have identified an issue with delayed distribution to marketplaces and actively investigating.
- investigating Apr 09, 2026, 12:34 PM UTC
The Issue has been identified and resolved.
- resolved Apr 09, 2026, 12:34 PM UTC
This incident has been resolved.
Minor January 21, 2026 SES Outage 1d 21h
Started Jan 21, 2026, 05:00 PM UTC· resolved Jan 23, 2026, 02:31 PM UTC
- identified Jan 22, 2026, 09:51 PM UTC
We are currently experiencing an outage affecting certain senders being blocked by our inbound email service. This affects 2fa code forwarding and purchase order email parsing. We are actively working with AWS to resolve the issue and will provide updates as soon as more information becomes available.
- monitoring Jan 23, 2026, 02:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2026, 02:31 PM UTC
This incident has been resolved.
Minor November 18, 2025 Intermittent Cloudflare Degradation Causing Issue with Automatiq Products 10h 59m Sync Application UI
Started Nov 18, 2025, 12:00 PM UTC· resolved Nov 18, 2025, 11:00 PM UTC
- identified Nov 18, 2025, 02:11 PM UTC
Internal service degradation of one of our vendors, Cloudflare, is causing intermittent functionality issues with Automatiq products. This global outage is affecting many other services on the internet, and we will continue to monitor for updates from Cloudflare here https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 06:07 PM UTC
Cloudflare has provided an update that their systems are operating normally and we're seeing regular functionality on Automatiq products. We will continue to monitor and provide any updates if performance deteriorates. Additional Cloudflare information can be found here: https://www.cloudflarestatus.com/
- resolved Nov 21, 2025, 09:15 PM UTC
This incident has been resolved.
Major October 20, 2025 AWS outage affecting Sync services 6h 42m Distribution and Processing, Transfers, Crawls. Transferless Delivery & Mobile QR Creation
Started Oct 20, 2025, 02:21 PM UTC· resolved Oct 20, 2025, 09:03 PM UTC
- identified Oct 20, 2025, 02:21 PM UTC
We’re continuing to work on bringing our systems fully back on track following a major outage with AWS, who is still experiencing a partial service disruption. https://health.aws.amazon.com/health/status While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.
- monitoring Oct 20, 2025, 02:40 PM UTC
We’re continuing to restore services while our cloud provider experiences a partial outage. https://health.aws.amazon.com/health/status Customers may still see slowness or degraded performance, specially in the response time, as this affects our messenger services. We’ll post more updates as they become available.
- monitoring Oct 20, 2025, 04:07 PM UTC
We are currently experiencing extended crawl and transfer times for accounts across all services, these issues are due to the ongoing AWS issues https://health.aws.amazon.com/health/status Customers may still see slowness or degraded performance, as well as delays in the team's response time, as this affects our Messenger services. We will post updates as we receive them
- resolved Oct 20, 2025, 09:03 PM UTC
We are beginning to see signs of overall recovery from AWS. https://health.aws.amazon.com/health/status We're closely monitoring as everything comes back into full service.
Minor August 28, 2025 Sync Latency Issues 1h 47m Sync Application UI, Distribution and Processing
Started Aug 28, 2025, 08:00 PM UTC· resolved Aug 28, 2025, 09:47 PM UTC
- identified Aug 28, 2025, 08:40 PM UTC
We are aware of and currently investigating latency Issues in Sync. Our teams are working cross-functionally to identify and resolve the issue, and aim to have this solved shortly. We will post further updates on this page as soon as we have them
- identified Aug 28, 2025, 09:14 PM UTC
We're seeing improved performance across the board, and will continue to monitor for any other interruptions. Please reach out if you still experience any issues.
- resolved Aug 28, 2025, 09:47 PM UTC
This incident has been resolved.
Critical July 30, 2025 Skybox API issues 18m Distribution and Processing, Transfers, Crawls. Transferless Delivery & Mobile QR Creation
Started Jul 30, 2025, 03:21 PM UTC· resolved Jul 30, 2025, 03:39 PM UTC
- identified Jul 30, 2025, 03:21 PM UTC
We have identified that Skybox is experiencing API issues, which may cause issues with Order processing, PO creation, Distribution and Fulfillment. We’ve already reached out to their team, and they have acknowledged the issue and are investigating on their end. We will let you know of any updates as soon as possible.
- resolved Jul 30, 2025, 03:39 PM UTC
This issue has been resolved.
Minor June 18, 2025 Seatgeek errors on crawls and transfers 19h 50m Transfers, Crawls. Transferless Delivery & Mobile QR Creation
Started Jun 18, 2025, 08:52 PM UTC· resolved Jun 19, 2025, 04:43 PM UTC
- identified Jun 18, 2025, 08:52 PM UTC
Our team is actively investigating an increase in errors for Seatgeek impacting account crawls and transfers. While we work to resolve these issues, please make sure to handle any urgent needs manually
- resolved Jun 19, 2025, 04:43 PM UTC
The Seatgeek Crawl and transfer issues should now be resolved.
Minor May 30, 2025 AXS recurring Service issues 1d 1h Distribution and Processing, Transfers, Crawls. Transferless Delivery & Mobile QR Creation
Started May 30, 2025, 02:09 PM UTC· resolved May 31, 2025, 03:47 PM UTC
- identified May 30, 2025, 02:09 PM UTC
We've identified a recurring issue with AXS transfers failing due to "Service Unavailable" errors on their API, and are working with them to reach a resolution.
- resolved May 31, 2025, 03:47 PM UTC
The AXS team has worked around this issue and confirmed as resolved. AXS transfers and order processing should be back to normal.
Minor May 29, 2025 Skybox Issues 1h 16m Sync Application UI, Distribution and Processing
Started May 29, 2025, 07:40 PM UTC· resolved May 29, 2025, 08:56 PM UTC
- identified May 29, 2025, 08:11 PM UTC
We’ve identified that Skybox APIs are currently experiencing issues that would impact all activity with their POS including but not limited to PO creation, inventory syncing/distribution, and order processing for Sync and B2B Orders. We’ve notified their team so they can actively investigate, and we’ll provide updates as soon as we have more information.
- identified May 29, 2025, 08:15 PM UTC
The Vividseats team is continuing to work on a fix for this issue.
- resolved May 29, 2025, 08:56 PM UTC
The vividseats team has fixed the issue on their side. The functionality has been restored.
Minor May 29, 2025 AXS Fulfillment Issues 20h 41m Distribution and Processing, Transfers, Crawls. Transferless Delivery & Mobile QR Creation
Started May 29, 2025, 05:08 PM UTC· resolved May 30, 2025, 01:49 PM UTC
- investigating May 29, 2025, 05:08 PM UTC
We've identified an issue with AXS transfers failing due to "Service Unavailable" errors on their API, and working with them to reach a resolution.
- resolved May 30, 2025, 01:49 PM UTC
AXS transfer & resale issues should now be resolved and orders should be fulfilling
Minor May 16, 2025 AXS Resale Order latency 2d 17h Distribution and Processing
Started May 16, 2025, 06:16 PM UTC· resolved May 19, 2025, 11:21 AM UTC
- identified May 16, 2025, 06:16 PM UTC
We've identified issues with AXS Resale order latency coming from the AXS side and are working with the AXS team to get these resolved.
- resolved May 19, 2025, 11:21 AM UTC
This incident has been resolved.
Minor April 30, 2025 AXS Resale Order Processing Issues 10h 29m Distribution and Processing
Started Apr 30, 2025, 06:01 PM UTC· resolved May 01, 2025, 04:30 AM UTC
- identified Apr 30, 2025, 06:01 PM UTC
We have identified an issue with AXS orders not being sent from AXS to Sync and are working with their team to resolve the issue. We've identified that the issue began at approximately 10AM Eastern. Currently, orders received after that time will need to be manually invoiced.
- resolved May 01, 2025, 11:17 AM UTC
AXS identified the issue causing Resale orders from not sending notification to Sync and has backfilled all webhook notifications so Sync can attempt to process all orders from the time those stopped approximately 10AM Eastern. All new orders from AXS Resale should also now be processed in a timely manner.
Minor April 25, 2025 Ticket Network marketplace API latency/errors 4h 59m Distribution and Processing
Started Apr 25, 2025, 03:11 PM UTC· resolved Apr 25, 2025, 08:11 PM UTC
- monitoring Apr 25, 2025, 03:11 PM UTC
We have identified latency and an increased error rate with Ticket Network marketplace APIs, especially around order actions (Confirm, Deliver, etc). Their team is aware of this and is investigating the issue.
- resolved Apr 25, 2025, 08:11 PM UTC
The TicketNetwork issues have been resolved. Please reach out to our Support team if you see any outstanding issues so we can investigate.
Minor April 8, 2025 Ticketmaster issues 35m Distribution and Processing, Transfers, Crawls. Transferless Delivery & Mobile QR Creation
Started Apr 08, 2025, 08:34 PM UTC· resolved Apr 08, 2025, 09:09 PM UTC
- monitoring Apr 08, 2025, 08:34 PM UTC
Ticketmaster.com and Account Manager sites are currently down, which will impact account crawls and transfers. We’re monitoring and will provide updates as soon as those site issues are resolved.
- resolved Apr 08, 2025, 09:09 PM UTC
This incident has been resolved on Ticketmaster's end, and everything should be operating normally.
Major March 28, 2025 AXS Inventory Issues 3d 20h Distribution and Processing
Started Mar 28, 2025, 06:08 PM UTC· resolved Apr 01, 2025, 02:40 PM UTC
- investigating Mar 28, 2025, 06:08 PM UTC
Our team is actively investigating reports that inventory is being left as for sale on AXS Resale despite it being sold on other marketplaces and no longer available. Please check your near-term inventory to mitigate any issues, and we'll provide an update as soon as we have more information.
- identified Mar 28, 2025, 06:38 PM UTC
The AXS team has identified an issue and is working on fixing it. We will update this status page as soon as we have more information.
- resolved Apr 01, 2025, 02:40 PM UTC
The AXS team has made some updates for the previously reported errors with the AXS integration. The issues are now resolved. Please let our support team know if there are any outstanding errors.
Major March 25, 2025 Login Issue into Automatiq Products 3h 50m Auth0 User Authentication
Started Mar 25, 2025, 06:13 PM UTC· resolved Mar 25, 2025, 10:04 PM UTC
- identified Mar 25, 2025, 06:13 PM UTC
Our credential and multi-factor authentication provider, Auth-0 is currently experiencing issues in certain regions which is affecting the ability to log into Automatiq Products (Sync, UpTick, DataIQ, Lysted). We are following their incident https://status.auth0.com/incidents/6cv20z0sj11k and will post any updates to our status page as well.
- identified Mar 25, 2025, 06:33 PM UTC
From Auth-0: Impacted users may experience 5xx or 4xx error codes when attempting to log in. We have identified the root cause of the issue and are working to mitigate the impact. We will provide another update within the next 30 minutes.
- monitoring Mar 25, 2025, 07:10 PM UTC
Auth-0 has implemented a fix and we're seeing successful login attempts now. We will update this page if any issues reappear.
- resolved Mar 25, 2025, 10:04 PM UTC
This incident has been resolved.