Automatiq Sync App experienced a major incident on September 21, 2026 affecting Sync Application UI and Distribution and Processing and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Sync Application UIDistribution and ProcessingTransfers, Crawls. Transferless Delivery & Mobile QR CreationEmail Parsing
Update timeline
- identified Sep 21, 2026, 04:04 PM UTC
We've identified an issue with Sync's services leading to latency in exporting and increased error rates within the application. Exporting, processing, and fulfillment are all still operating, but at a degraded capacity.
- monitoring Sep 21, 2026, 04:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2026, 07:15 PM UTC
This incident has been resolved.