Automatiq Sync App experienced a major incident on October 20, 2025 affecting Distribution and Processing and Transfers, Crawls. Transferless Delivery & Mobile QR Creation, lasting 6h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 02:21 PM UTC
We’re continuing to work on bringing our systems fully back on track following a major outage with AWS, who is still experiencing a partial service disruption. https://health.aws.amazon.com/health/status While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.
- monitoring Oct 20, 2025, 02:40 PM UTC
We’re continuing to restore services while our cloud provider experiences a partial outage. https://health.aws.amazon.com/health/status Customers may still see slowness or degraded performance, specially in the response time, as this affects our messenger services. We’ll post more updates as they become available.
- monitoring Oct 20, 2025, 04:07 PM UTC
We are currently experiencing extended crawl and transfer times for accounts across all services, these issues are due to the ongoing AWS issues https://health.aws.amazon.com/health/status Customers may still see slowness or degraded performance, as well as delays in the team's response time, as this affects our Messenger services. We will post updates as we receive them
- resolved Oct 20, 2025, 09:03 PM UTC
We are beginning to see signs of overall recovery from AWS. https://health.aws.amazon.com/health/status We're closely monitoring as everything comes back into full service.