Automatiq Sync App incident

Email Parsing Slowness

Minor Resolved View vendor source →

Automatiq Sync App experienced a minor incident on April 15, 2026 affecting Email Parsing, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 07:25 PM UTC
Resolved
Apr 15, 2026, 10:21 PM UTC
Duration
2h 55m
Detected by Pingoru
Apr 15, 2026, 07:25 PM UTC

Affected components

Email Parsing

Update timeline

  1. identified Apr 15, 2026, 07:25 PM UTC

    Our team has identified an issue causing delays with email parsing. We will update an ETA on a fix shortly.

  2. resolved Apr 15, 2026, 10:21 PM UTC

    We have recovered from the delays in email parsing and put out a patch to prevent this scenario from occurring in future. Feel free to reach out to our Support teams if you see any issues.