Automatiq Sync App incident

Issues with Onehub/ReachPro POS Processing only

Minor Resolved View vendor source →

Automatiq Sync App experienced a minor incident on July 31, 2026 affecting Distribution and Processing, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 02:18 PM UTC
Resolved
Jul 31, 2026, 04:02 PM UTC
Duration
1h 43m
Detected by Pingoru
Jul 31, 2026, 02:18 PM UTC

Affected components

Distribution and Processing

Update timeline

  1. identified Jul 31, 2026, 02:18 PM UTC

    We are currently experiencing latency and timeout issues stemming from OneHub/Reach POS. Our team is aware, and StubHub has identified the issue and is actively working on a resolution. We will provide updates as they become available. Thank you for your patience!

  2. monitoring Jul 31, 2026, 03:42 PM UTC

    StubHub has implemented a fix for the OneHub inventory issue. We believe the root cause has been addressed and are continuing to monitor to ensure everything is fully back to normal. We will keep you posted as the situation progresses.

  3. resolved Jul 31, 2026, 04:02 PM UTC

    The OneHub POS issues have been fully resolved. Everything is back to normal, and you should no longer experience any disruptions with inventory retrieval. For any orders affected during the disruption, running a recheck will re-attempt to complete processing, including invoicing and confirmation, as long as the order has not been rejected.