Automatiq Sync App incident
Onehub POS users: Latency issues (After first fix)
Automatiq Sync App experienced a minor incident on July 31, 2026 affecting Distribution and Processing, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 31, 2026, 04:32 PM UTC
While the initial mitigation has helped reduce the impact, we are still seeing intermittent spikes affecting OneHub/Reach POS. The Stubhub team continues to review additional actions to bring performance fully back to normal and maintain stability. We will provide updates as they become available. Thank you for your patience!
- monitoring Jul 31, 2026, 06:55 PM UTC
Mitigation steps have been completed by the StubHub team, and error rates have dropped significantly. OneHub/Reach POS performance is returning to normal, and our team is continuing to monitor closely to confirm full recovery. We apologize for the disruption and appreciate your patience. We will share a final update once the system is fully stable.
- resolved Jul 31, 2026, 07:13 PM UTC
The service disruption affecting OneHub/Reach POS has been fully resolved. The Stubhub team confirmed their system performance is back to normal with error rates, latency, and processing all operating within expected levels.