Athabasca University had 15 outages in the last 2 years totaling 226h 25m of downtime — averaging 0.6 incidents per month.
There were 15 Athabasca University outages since July 28, 2025 totaling 226h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
The Library is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
This incident has been resolved.
We are currently investigating an issue where students are unable to access the Digital Reading Room. Please refer to this page for the latest updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a Moodle outage issue. Please refer to this status page for the latest updates.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Learners are currently experiencing issues with logging into MuchLearning. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Windows 365 which provide some staff with a virtual workspace to access to AU systems is currently experiencing issues. Staff are aware of the issue and are working to troubleshoot the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue that prevents users from paying graduate fee's via the AU Grad Apply application system (https://athabascauca.elluciancrmrecruit.com/Apply/Account/Login?ReturnUrl=%2fApply). This will affect the ability to pay Application Fees, Admission Fees, and Transfer Credit Evaluation Fees. We are working with our vendor to resolve the issue as quickly as possible. Please refer to this page for further updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The ability to check your grades via MyAU is experiencing an outage. Our team is currently investigating the issue. Please refer to this page for the latest updates.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue. Please monitor this page for the latest updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
GRADES is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
This incident has been resolved.
Auspace issue resolved
We are continuing to investigate this issue.
AUSpace issue has been resolved
This incident has been resolved.
We are currently investigating an issue with an error on case creation in the Student Relationship Management system.
This incident has now been resolved. Case management is now functioning correctly.
Degree Works is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Ivanti VPN, which staff use to securely connect to critical systems, is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Banner is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.