Artera incident

Delay in scheduled appointment automations

Minor Resolved View vendor source →

Artera experienced a minor incident on November 15, 2024 affecting Automations and Automated Messaging, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2024, 09:08 PM UTC
Resolved
Nov 15, 2024, 10:45 PM UTC
Duration
1h 37m
Detected by Pingoru
Nov 15, 2024, 09:08 PM UTC

Affected components

Automations and Automated Messaging

Update timeline

  1. investigating Nov 15, 2024, 09:08 PM UTC

    Artera observed appointment automation delays on 11/15/24 starting around 11 AM PST. We have identified and are working to resolve the Automations and will continue to monitor as our queues decrease. This issue is only affecting scheduled appointment automations. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

  2. identified Nov 15, 2024, 09:11 PM UTC

    Artera observed appointment automation delays on 11/15/24 starting around 11 AM PST. We have identified and are working to resolve the Automations. This issue is only affecting scheduled appointment automations and there is a possibility of a delay between 2 to 3 hours. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

  3. monitoring Nov 15, 2024, 10:31 PM UTC

    Artera has implemented a fix and we will continue to carefully monitor the service to ensure a full recovery. There is no concern that any scheduled automation for appointments will be lost. There is a possibility of a delay of around 2 to 3 hours for scheduled appointment automations affected. We thank you for your patience as we work through this issue. We will provide more information as we investigate the root cause. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

  4. resolved Nov 16, 2024, 02:52 AM UTC

    We are no longer experiencing issues with delayed automations. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.