Artera experienced a major incident on December 3, 2024 affecting Manual Messaging, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2024, 05:17 PM UTC
Artera is currently investigating reports of an issue with Campaigns, where the campaigns page will not load when attempting to navigate there. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Dec 03, 2024, 05:39 PM UTC
Artera has identified an issue that is causing the Campaigns tab not to load. While we do not have an ETA for a resolution, our engineers are working [with carriers] to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- resolved Dec 03, 2024, 09:31 PM UTC
We are no longer experiencing issues with Campaigns. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.